Branch Manager

Pepkor Lifestyle; Parys; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Pepkor Lifestyle in Parys is seeking a Branch Manager who will own the store's performance, drive sales, and ensure outstanding customer service and merchandising. You will lead day-to-day operations, monitor budgets, and implement strategies to maximize profitability.

The role requires Matric and 3–6 years in retail, with strong leadership, planning, and entrepreneurial thinking. You will manage stock, risk, and staff development while maintaining compliance with CPA, NCA, and POPIA.

Qualifications

• Matric certificate completed.
• 3–6 years of retail experience.
• Strong leadership, planning, and action orientation.
• Proficient in Google Suite and retail systems (SAP/SAS) and compliance with CPA, NCA, POPIA.

Responsibilities

• Drive daily sales, manage budgets, and analyze local trends to meet profitability goals.
• Lead visual merchandising, promotions, and store standards with daily floor walks and checklists.
• Recruit, develop, and retain store talent; conduct monthly performance reviews and oversee training.

Skills

Store leadership

Sales optimization

Budget management

Visual merchandising

Team development

Customer service

Strategic thinking

Education

Matric certificate

Tools

Google Suite

SAP/SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).