Branch Manager

Pepkor Lifestyle; Polokwane; On-site; ZAR 250,000 - 420,000; Full time

Job summary

Pepkor Lifestyle in Polokwane seeks a Branch Manager to own store performance and deliver exceptional customer experiences. You will drive daily sales, manage budgets, and lead the store team to execute visual merchandising, promotions, and daily routines with discipline.

We value 3–6 years of retail experience, strong leadership, planning skills, and entrepreneurial thinking. Proficiency in Google Suite and SAP/SAS with knowledge of CPA, NCA, and POPIA is preferred.

Qualifications

• Matric certificate required.
• 3 to 6 years of retail experience.
• Strong leadership and organizational skills.
• Proficient in Google Suite and stock management; familiarity with SAP/SAS and CPA/NCA/POPIA legislation.

Responsibilities

• Store Performance: daily sales, budgets, expenses, and profitability analysis.
• Floor Leadership & Execution: implement planograms, campaigns, meetings, floorwalks, and checklists.
• Team Empowerment: recruit, develop, and retain store talent; conduct monthly reviews and track training (Axonify).
• Risk & Admin Control: cash-ups, stock counts, shrinkage control, health & safety compliance.
• Customer Service Champion: resolve issues, monitor reviews/CRM, and inspire staff to deliver exceptional service.

Skills

Leadership

Team supervision

Decision making

Planning

Entrepreneurial thinking

Education

Matric certificate

Tools

Google Suite

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).