Branch Manager

Pepkor Lifestyle; Qonce; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Pepkor Lifestyle in the Eastern Cape is seeking a Branch Manager to own store performance, drive sales, and ensure best-in-class customer service. You will lead floor operations, manage stock, and implement visual merchandising to meet profitability targets.

The ideal candidate has Matric and 3–6 years of retail leadership experience, with strong planning, people skills, and knowledge of retail finance systems. This is an on-site role in a dynamic retail environment.

Qualifications

• Matric certificate is required.
• 3–6 years of retail experience.
• Strong leadership and planning skills.
• Familiar with SAP/SAS and CPA/POPIA regulations.

Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet profitability goals.
• Floor Leadership & Execution: Implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; conduct monthly reviews, track training participation, and cultivate a high-performance culture.
• Risk & Admin Control: Execute in-store administration, including cash handling and stock counts; manage stock loss and safety standards.
• Customer Service Champion: Resolve customer issues on the floor, review reviews and CRM reports, and inspire staff to deliver an exceptional in-store experience.

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).