Branch Manager

Pepkor Lifestyle; Gauteng; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Pepkor Lifestyle in Gauteng seeks a Branch Manager to lead store performance, sales strategies, and daily operations. You will drive profitability while ensuring outstanding customer service and strict compliance with merchandising standards.

The role emphasizes entrepreneurial leadership, team development, and effective store governance to optimize overall store results.

Qualifications

• Matric certificate required.
• 3 to 6 years of retail experience.
• Strong leadership and organizational skills.
• Experience with SAP/SAS and knowledge of CPA/POPIA regulations.

Responsibilities

• Store Performance: drive daily sales, monitor budgets, manage expenses, and analyze local trends to meet profitability goals.
• Floor Leadership: implement planograms, run promotions, and conduct daily morning meetings and floorwalks.
• Team Empowerment: recruit, develop and retain staff; conduct monthly reviews; track training participation.
• Risk & Admin: perform cash-ups, stock counts, shrinkage control, and health & safety compliance.
• Customer Service Champion: resolve issues on the floor, monitor reviews and CRM reports, inspire staff to deliver exceptional service.

Skills

Store leadership

Sales strategy

Team development

Visual merchandising

CRM & analytics

Education

Matric certificate

Tools

Google Suite

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).