Branch Manager

Pepkor Lifestyle; Ficksburg; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Pepkor Lifestyle is looking for an entrepreneurial Branch Manager to own and optimize store performance, driving daily sales, profitability, customer service, and visual merchandising.

The role requires 3–6 years of retail experience, Matric, and strong leadership, planning and problem-solving skills. You will lead a team, manage budgets and stock, and ensure compliance with CPA, NCA, and POPIA.

Qualifications

• Matric certificate is required.
• 3 to 6 years of retail experience.
• Strong leadership, planning and organizing abilities.
• Proficient with Google Suite and stock management; knowledge of SAP/SAS and compliance laws.

Responsibilities

• Drive daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet profitability goals.
• Lead visual merchandising, manage promotions, and conduct daily floor walks and morning meetings.
• Recruit, develop, and retain staff; host monthly performance reviews and track digital training.
• Perform in-store admin including cash-ups, stock counts, shrinkage control, and health & safety compliance.
• Resolve customer issues on the floor and monitor social reviews and CRM reports daily.

Skills

Google Suite

Stock management

Retail systems SAP/SAS

Compliance CPA/NCA/POPIA

Education

Matric certificate

Tools

SAP/SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).