Branch Manager

Pepkor Lifestyle; Durban; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Pepkor Lifestyle in Durban is seeking an entrepreneurial Branch Manager to drive store performance, profitability, and customer experience. You will own the store’s operations, lead a small team, and implement merchandising and promotional strategies to maximise sales.

You will oversee budgets, stock management, compliance with CPA/NCA/POPIA, and SAP/SAS systems while fostering a high-performance culture. Matric is required, with 3–6 years of retail experience in a fast-paced environment.

Qualifications

• Matric certificate is a must.
• 3 to 6 years of retail experience.
• Strong decision-making, leadership and planning abilities.
• Proficient in Google Suite; experience with stock management and retail finance systems.

Responsibilities

• Drive daily store performance, budgets, expenses and profitability targets.
• Lead visual merchandising planograms and promotional campaigns; run daily floorwalks and checklists.
• Recruit, develop and retain store talent; conduct monthly performance reviews and training tracking.
• Manage in-store admin, cash-ups, stock counts, shrinkage, and health & safety compliance.
• Resolve customer issues on the floor and drive a superior in-store experience.

Skills

Google Suite

Stock management

Retail finance systems

Compliance knowledge (CPA/NCA/POPIA)

Entrepreneurial thinking

Education

Matric certificate

Tools

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).