Branch Manager

Pepkor Lifestyle; KwaMashu; On-site; ZAR 450,000 - 650,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to own and optimize store performance, profitability, and customer experience. You will lead merchandising execution, drive sales strategies, and ensure top-notch service.

Responsibilities include team development, stock control, risk management, and maintaining health and safety standards in a vibrant KwaMashu store. Join a dynamic retail leadership team today.

Qualifications

• Matric certificate is required.
• 3–6 years of retail experience.
• Strong planning, leadership and initiative.

Responsibilities

• Drive daily sales strategies and profitability.
• Lead and execute floor management, merchandising, and daily briefings.
• Recruit, develop and retain store talent; conduct performance reviews.
• Manage in-store admin, cash handling, stock counts and shrinkage.
• Resolve customer issues on the floor and monitor CRM and reviews.

Skills

Google Suite

Stock management

Retail finance systems

Legislation knowledge (CPA, NCA, POPIA

Education

Matric certificate

Tools

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).