Retail Branch Manager

Schlemmer (South Africa); Gauteng; On-site; ZAR 480,000 - 780,000; Full time

Job summary

Schlemmer (South Africa) is seeking an experienced Retail Branch Manager to lead the Bedfordview branch, drive sales, manage staff and stock, and ensure top customer service while maintaining overall financial performance.

The role requires proven leadership, extensive retail experience, and fluency in English and Afrikaans, with a strong focus on stock control and operational standards. On-site position with growth opportunities in a well-established retailer.

Qualifications

• Proven track record of achieving sales targets and driving business performance.
• Experience managing staff and stock oversight in a retail environment.
• Strong leadership, communication and customer service skills.

Responsibilities

• Drive branch sales targets and monitor staff performance.
• Coordinate daily sales activities and ensure accurate quotations.
• Lead and train the in-house sales team with performance management.
• Conduct regular sales meetings to review turnover, margins, stock levels, forecasts.
• Oversee stock management, stock orders, stocktakes and inventory accuracy.
• Coordinate with Procurement, Dispatch, Warehouse for stock requirements.
• Monitor financials including gross profit, costs and net profit.
• Ensure excellent customer service and resolve queries or complaints.
• Oversee quotations, refunds, product demos and warranty processes.
• Manage export orders and export documentation.
• Maintain up-to-date product knowledge and correct product supply.

Skills

Sales management

Team leadership

Stock management

Customer service

Budgeting

Forecasting

Education

Sales/Business qualifications

Tools

MS Office

Job description

ABOUT THIS ROLE

A well-established organisation within the retail and technical products industry is looking for an experienced Retail Branch Manager to lead and manage its Bedfordview branch.

The successful candidate will be responsible for driving sales performance, managing staff, overseeing stock and inventory, and ensuring excellent customer service while maintaining the overall financial and operational performance of the branch.

WHAT YOU WILL DO

• Drive branch sales targets and monitor individual sales staff performance.
• Coordinate daily sales activities and ensure quotations are accurate.
• Lead, support and manage the in-house sales team, including performance management, training, discipline and attendance.
• Conduct regular sales meetings to review turnover, margins, stock levels, forecasts and general branch performance.
• Oversee stock management, stock orders, stocktakes and inventory accuracy.
• Liaise with Procurement, Dispatch, Warehouse and Management regarding stock requirements, queries and urgent deliveries.
• Monitor branch financial performance, including gross profit, costs, net profit and stock efficiency.
• Ensure excellent customer service by assisting customers, advising on product selection and resolving customer queries or complaints.
• Oversee quotations, refunds, product demonstrations and warranty processes.
• Manage export orders and ensure all relevant export documentation is completed.
• Maintain up-to-date product knowledge and ensure the correct products are supplied for their intended applications.
• Ensure compliance with operational procedures and health and safety standards.

WHAT WE ARE LOOKING FOR

• Sales Management and Business-related qualifications (essential).
• Minimum 7 years' team management experience.
• Minimum 7 years' senior sales and sales management experience.
• Minimum 7 years' inventory management and oversight experience.
• Proven track record of achieving sales targets and driving business performance.
• Strong understanding of income statements, gross profit, cost management, net profit and stock efficiency.
• Excellent customer service, communication and leadership skills.
• Strong product and application knowledge, with the ability to interpret product catalogues.
• Client-centric, persuasive, persistent and results-driven approach.
• Positive attitude with the ability to motivate and inspire a team.
• Well-spoken and professionally presented, fluent in English and Afrikaans.
• Computer literate, with good MS Office skills.
• Valid driver's licence.

If you are an experienced sales leader with strong retail branch management and stock oversight experience, we would love to hear from you!