Branch Manager

Pepkor Lifestyle; Ixopo; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Pepkor Lifestyle is seeking an entrepreneurial Branch Manager to take full ownership of a retail store. You will drive daily sales, profitability and exceptional customer service while ensuring strong visual merchandising and store standards.

You will recruit and develop a store team, lead promotions, monitor budgets, manage stock, and uphold health and safety. This role suits a proactive leader with 3–6 years retail experience and matric certification.

Qualifications

• Matric certificate is required.
• 3 to 6 years of retail experience.
• Strong leadership, planning, organizing, and entrepreneurial thinking.
• Proficiency in Google Suite and stock management; SAP/SAS systems knowledge.

Responsibilities

• Drive daily sales and profitability while managing store expenses.
• Lead visual merchandising, promotions, and daily floor leadership.
• Recruit, develop, and retain store staff; conduct regular performance reviews.
• Handle in-store admin, stock counts, shrinkage, and health and safety.
• Resolve customer issues and monitor reviews to improve the in-store experience.

Skills

Google Suite

Stock management

Retail finance systems

Legislation knowledge

Entrepreneurial thinking

Education

Matric certificate

Tools

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).