Branch Manager

Pepkor Lifestyle; Orkney; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Pepkor Lifestyle in Orkney, South Africa, is hiring a Branch Manager to own the store's performance and create a high-growth retail environment. You will drive sales, optimise profitability, ensure superior customer service and maintain compelling visual merchandising.

Lead a team through daily operations, manage budgets and promotions, and enforce stock control and safety standards while aligning with CPA, NCA and POPIA compliance.

Qualifications

• Matric certificate required.
• 3 to 6 years of retail experience.
• Proficiency in Google Suite; familiarity with SAP/SAS systems and relevant legislation (CPA, NCA, POPIA).

Responsibilities

• Store Performance: drive daily sales, monitor budgets, manage expenses and analyze local sales trends.
• Floor Leadership & Execution: implement planograms, manage promotions, and lead daily meetings and floor walks.
• Team Empowerment: recruit and develop staff; conduct monthly performance reviews and training tracking.
• Risk & Admin Control: perform cashups, stock counts, and shrinkage control; ensure safety standards.
• Customer Service Champion: resolve issues on the floor, monitor reviews, and inspire service excellence.

Skills

Entrepreneurial thinking

Decision making

Leading and supervising

Planning and organizing

Education

Matric certificate

Tools

Google Suite

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.


• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.


• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.


• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.


• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.


• Experience: 3 to 6 years of retail experience.


• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.


• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).