Branch Growth Leader — Financial Services

KDO Group; Germiston; On-site; ZAR 420,000 - 600,000; Full time

Job summary

KDO Group (Pty) Ltd, a registered financial services provider in South Africa, seeks a Branch Manager for Soweto/Vaal region. You will lead sales, service delivery and day-to-day branch operations to drive profitability and customer satisfaction in a competitive market.

You will set targets, monitor performance, coach staff, manage KPIs and headcount, control expenses, and ensure compliance with policies and security.

Qualifications

• 3-5 years’ experience in a management role.
• Proven track record of good performance.
• Firm grasp of modern management skills and tactics.
• Understanding of funeral insurance laws and regulations.
• A drive to reach sales and service goals.
• Excellent organizational and leadership skills.
• Experience with managing KPI’s and branch headcount.
• Driver licence and own vehicle (added advantage).

Responsibilities

• To foster a high-performance sales culture within the branch by ensuring that daily, weekly and monthly sales targets are met.
• Ensure that the branch meets and exceeds its monthly expense target by setting individual targets.
• Ensure that the branch achieves 90% MIP enforce conversion rates for all sales applications forms delivered by the node leaders.
• Manage communication within the branch.
• Manage stock level of stationery.
• Manage stock levels of marketing material.
• Manage all security aspects in the branch as per the policy (alarm code etc)
• Apply business rules and processes as defined in operational protocols.
• Ensure that all staff member adhere to all standard operating processes of a branch.
• Constantly re-evaluate and assess the processes and procedures.
• Report any issues with facilities, equipment, desks, chairs and technology.
• Conduct trend of hourly, daily, weekly and monthly branch performance data.
• Staff Coaching & Development.
• Identify and develop potential staff for succession planning.
• Identify training needs to ensure that all consultants are competent in their roles.
• Manage leave and absenteeism and plan accordingly for peak seasons/ off peak seasons.
• Ensure all staff signed performance contract, KPI's in place and have signed IDP.
• Ensure Weekly, Monthly performance discussions are conducted and documented.
• To manage resources capacity and recruit Branch Consultants as required.
• To schedule work rosters and shift allocations and be available during shifts to supervise.
• To draw Branch performance data, capture into commission sheets for calculation of monthly commissions, and submit to Branch Coordinator.
• Overall, to strike a balance between prioritizing the business requirements and the team’s morale.
• Maintain relationships with internal and external clients, Branch Leader to request 360-degree feedback from internal stakeholders.
• Maintain professional look and feel of staff and the branch, Branch to be randomly audited
• Create a client centric culture within the branch
• Promote Branch awareness and identify marketing opportunities through client engagement, presentations, activations, referrals etc.
• Actively monitor QA scores for consultants and initiate interventions (coaching, training, group call evaluations) to address under-performance.
• Liaise with the field leader to ensure that deliverables are being met according to the SLAs and to ensure that communication is maximized.

Skills

Management

Leadership

Organizational skills

KPI management

Staff coaching

Job description

KDO Group (Pty) Ltd, a registered financial services provider in South Africa, seeks a Branch Manager for Soweto/Vaal region. You will lead sales, service delivery and day-to-day branch operations to drive profitability and customer satisfaction in a competitive market.

You will set targets, monitor performance, coach staff, manage KPIs and headcount, control expenses, and ensure compliance with policies and security.