Branch Banking Leader - Drive Growth & Service Excellence

Placements24; Richards Bay; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Incentives

Leadership opportunities

Medical benefits

Retirement benefits

Training programs

Team-focused culture

Job summary

Placements24 invites applications for a Retail Banking Manager to lead our Richards Bay branch operations. You will drive performance, manage a team of banking professionals, and ensure exceptional customer service delivery in a fast-paced environment.

The role requires a strategic leader with a proven track record in retail banking, capable of implementing sales plans, motivating staff, and maintaining compliance with regulatory requirements within the Richards Bay area.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management capacity.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Ability to work effectively under pressure and manage multiple priorities in the Richards Bay area.

Responsibilities

• Manage and motivate a team of tellers, customer service representatives, and financial advisors to achieve sales and service targets.
• Oversee all branch operations, ensuring compliance with banking regulations and internal policies.
• Develop and execute local sales and marketing strategies to attract new customers and deepen existing relationships.
• Provide exceptional customer service, resolving complex inquiries and complaints effectively.
• Monitor branch performance metrics, identify areas for improvement, and implement action plans.
• Conduct staff training and performance reviews to foster professional development and maintain high service standards.

Skills

Leadership

Communication

Interpersonal skills

Regulatory knowledge

Sales targets

Customer service

Banking product knowledge

Education

Bachelor's degree

Job description

Placements24 invites applications for a Retail Banking Manager to lead our Richards Bay branch operations. You will drive performance, manage a team of banking professionals, and ensure exceptional customer service delivery in a fast-paced environment.

The role requires a strategic leader with a proven track record in retail banking, capable of implementing sales plans, motivating staff, and maintaining compliance with regulatory requirements within the Richards Bay area.