Branch Advisor: Financial Solutions & Client Care

Wesbank; Bloemfontein; On-site; ZAR 544,000 - 652,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic team environment

Local market impact

Job summary

FNB Bloemfontein is inviting applications for a Branch Advisor as part of the POP talent pool. The role focuses on providing compliant, professional financial advice to walk-in and existing clients in a high-volume branch, aligning with FAIS, FICA and TCF standards.

You will build client relationships, deliver personalized financial solutions, and participate in achieving branch targets while upholding governance standards within a dynamic team environment.

Qualifications

• Minimum qualification: Grade 12/ NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by assisting with transactional needs and expectations.
• Educate customers on the correct banking platforms aligned with their needs.
• Achieve individual and branch sales and service targets.
• Maintain accurate and complete client records and documentation.

Skills

Client focus

Sales orientation

Communication

Teamwork

Education

Grade 12 / NQF4

NQF level 5 Banking

Job description

FNB Bloemfontein is inviting applications for a Branch Advisor as part of the POP talent pool. The role focuses on providing compliant, professional financial advice to walk-in and existing clients in a high-volume branch, aligning with FAIS, FICA and TCF standards.

You will build client relationships, deliver personalized financial solutions, and participate in achieving branch targets while upholding governance standards within a dynamic team environment.