Financial Solutions Branch Advisor

RMB Nigeria Limited; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB Bloemfontein is seeking a Branch Advisor to support customers in a high-volume branch. You will deliver compliant, professional financial advice to walk-in and existing clients and build lasting relationships.

You will educate customers on suitable banking solutions, maintain client records, and strive to meet sales, service and compliance targets while adhering to FAIS, FICA and TCF standards. Join our POP network.

Qualifications

• Grade 12 or higher.
• 1–3 years in customer-facing environments in financial services.
• Knowledge of FAIS, TCF and compliant advisory practices.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by understanding transactional needs.
• Educate customers on the Banking platform aligned with their needs.
• Connect with customers while upholding the brand promise: How can we help you?
• Analyze customer data to provide appropriate financial advice and solutions.
• Maintain accurate client records and documentation.
• Achieve individual and branch sales and service targets.
• Act ethically and take accountability for performance and development.

Skills

Customer service

Relationship building

Communication skills

Sales targets

Ethical advisory

FAIS knowledge

TCF knowledge

Education

Grade 12 / NQF4

NQF5 Certificate in Banking or related field

Job description

FNB Bloemfontein is seeking a Branch Advisor to support customers in a high-volume branch. You will deliver compliant, professional financial advice to walk-in and existing clients and build lasting relationships.

You will educate customers on suitable banking solutions, maintain client records, and strive to meet sales, service and compliance targets while adhering to FAIS, FICA and TCF standards. Join our POP network.