Branch Advisor: Banking Customer Experience & Growth

Firstrand Limited; Noord-Kaap; On-site; ZAR 180,000 - 260,000; Full time

Job summary

FNB (FirstRand Bank Limited) in South Africa is hiring a Branch Advisor FAIS to support customers across Estcourt, Kimberley, Swellendam and Fnbnamibia. You will build long-term client relationships, provide a positive customer experience, and educate customers on banking channels and products, aligned with FAIS requirements.

You will analyze customer data to offer suitable financial advice, maintain records, and strive to meet branch sales and service targets while adhering to policy, process

Qualifications

• Minimum qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Strong FAIS, TCF understanding and client-centric advice principles.
• Proven ability to meet sales, service and compliance targets.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of 'how can we help you?' at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Skills

FAIS knowledge

Customer service

Sales skills

Communication

Teamwork

Education

NQF 5 Banking certificate

Job description

FNB (FirstRand Bank Limited) in South Africa is hiring a Branch Advisor FAIS to support customers across Estcourt, Kimberley, Swellendam and Fnbnamibia. You will build long-term client relationships, provide a positive customer experience, and educate customers on banking channels and products, aligned with FAIS requirements.

You will analyze customer data to offer suitable financial advice, maintain records, and strive to meet branch sales and service targets while adhering to policy, process