BPO/Call Centre Recruiter

University of Fort Hare; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

University of Fort Hare in Durban is seeking a BPO / Call Centre Recruiter to manage end-to-end recruitment for call centre campaigns.

The role requires a high-volume, KPI-driven approach to attract, assess and appoint quality candidates within timelines, while ensuring compliance and a strong candidate experience in a fast-paced environment.

Qualifications

• Grade 12 / Matric required or equivalent.
• Experience handling high-volume recruitment.
• Experience recruiting for BPO/call centre or customer service environments is preferred.
• Proficiency with LinkedIn and social media recruitment platforms.

Responsibilities

• Ensure recruitment processes comply with employment legislation and company policies.
• Maintain confidentiality and securely handle candidate documentation.
• Follow POPIA requirements for candidate information.
• Maintain recruitment reports on activity, vacancies, and pipelines.
• Provide a positive candidate experience and clear communications.
• Achieve recruitment KPIs across sourcing, screening, interviews, and placements.

Skills

Mass recruitment

KPI targets

Candidate experience

Candidate management

Education

Grade 12 / Matric

Tools

LinkedIn

ATS systems

Job description

Job Title: BPO / Call Centre Recruiter
Location: Durban
Job Overview:
The BPO / Call Centre Recruiter will be responsible for managing the end-to-end recruitment process for call centre and BPO campaigns, ensuring that the organisation consistently attracts, assesses and appoints high-quality candidates within agreed recruitment timelines. The position requires a high-volume, target-driven and proactive recruitment approach, with the ability to manage multiple vacancies and campaigns simultaneously while maintaining a high standard of candidate quality and compliance.

• Grade 12 / Matric required.
• HR, Recruitment, Psychology, Business Management or related qualification will be advantageous.
• Minimum 2–3 years' recruitment experience.
• Previous experience recruiting for a BPO, call centre, sales or customer service environment is strongly preferred.
• Experience in high-volume recruitment will be advantageous.
• Experience recruiting sales consultants and call centre agents will be advantageous.
• Experience working with recruitment targets and KPIs.
• LinkedIn and social media recruitment platforms.
• Ability to learn campaign-specific systems quickly.

Minimum Requirements:

• Grade 12 / Matric required.
• HR, Recruitment, Psychology, Business Management or related qualification will be advantageous.
• Minimum 2–3 years' recruitment experience.
• Previous experience recruiting for a BPO, call centre, sales or customer service environment is strongly preferred.
• Experience in high-volume recruitment will be advantageous.
• Experience recruiting sales consultants and call centre agents will be advantageous.
• Experience working with recruitment targets and KPIs.
• Recruitment databases / ATS systems.
• LinkedIn and social media recruitment platforms.
• Ability to learn campaign-specific systems quickly.

Key Responsibilities:

• Ensure recruitment processes comply with applicable employment legislation and company policies.
• Maintain confidentiality of candidate and employee information.
• Ensure candidate documentation is handled securely.
• Follow POPIA requirements when collecting, processing and storing candidate information.
• Ensure recruitment decisions are based on objective and job-related criteria.
• Maintain accurate recruitment reports and trackers, including:
  • Daily recruitment activity.
  • Weekly recruitment reports.
  • Vacancy status.
  • Candidate pipeline.
  • Interview schedules.
  • Placement statistics.
• The Recruiter will be responsible for maintaining a professional candidate experience throughout the recruitment process. This includes:
  • Communicating clearly with candidates.
  • Providing accurate information regarding vacancies.
  • Managing candidate expectations.
• The successful candidate must be comfortable working in a fast-paced environment where large numbers of employees may need to be recruited within short periods. This may include:
  • Mass recruitment campaigns.
  • Recruitment drives.
  • Walk-in interviews.
• The Recruiter will be expected to work against agreed recruitment KPIs, which may include:
  • Number of candidates sourced.
  • Number of candidates screened.
  • Number of interviews conducted.
  • Number of candidates submitted.
  • Number of successful placements.