Boutique Manager - Luxury Retail

Placements24; Gqeberha; Presencial; ZAR 420.000 - 660.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Commission structure

International training

Employee discounts

Medical aid

Retirement fund

Dynamic work environment

Career progression

Brand in PE

Resumo da vaga

Placements24 represents a prestigious international luxury brand seeking a Boutique Manager for its flagship store in Port Elizabeth. You will lead a small team, uphold brand standards, and deliver exceptional client service to a discerning clientele.

The role requires a proven track record in luxury retail management, strong leadership, and the ability to drive sales while personally shaping a premium shopping experience. Flexibility to work weekends is expected.

Qualificações

• Experience as Boutique/ Retail Manager in luxury sector.
• Proven ability to drive sales and lead high-performing teams.
• Strong understanding of luxury standards and clienteling.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with retail management systems and POS.
• Passion for fashion and delivering exceptional customer experiences.
• Flexible hours, including weekends/holidays.
• Strong visual merchandising skills.
• Analytical and problem-solving abilities.
• Willing to relocate to Port Elizabeth.

Responsabilidades

• Manage day-to-day boutique operations ensuring brand standards.
• Lead, coach, and motivate sales team to meet goals.
• Cultivate relationships with VIP clients offering personalized service.
• Oversee visual merchandising to present an exquisite boutique.
• Manage inventory with accuracy and optimal stock levels.
• Drive sales and achieve revenue targets for the boutique.
• Handle customer inquiries and resolve issues to maintain brand reputation.
• Recruit, train, develop staff and foster a culture of excellence.
• Monitor market trends and competitor activity to identify opportunities.
• Comply with company policies, procedures and security protocols.

Conhecimentos

Boutique management

Luxury retail

Team leadership

Clienteling

Visual merchandising

POS software

Customer service

Ferramentas

POS systems

Inventory software

Descrição da vaga

About the Role

Our client, a prestigious international luxury brand, is seeking an experienced and passionate Boutique Manager to lead their flagship store in Port Elizabeth. This role is pivotal in maintaining the brand's exclusivity, delivering unparalleled customer service, and driving sales performance within a high-end retail environment. The ideal candidate will have a strong background in luxury retail management, a keen eye for detail, and an ability to cultivate lasting relationships with a discerning clientele. You will be responsible for managing all aspects of the boutique's operations, including team leadership, visual merchandising, inventory control, and achieving challenging sales targets. This is a hands-on role requiring a significant presence within the Port Elizabeth boutique.

Key Responsibilities

• Manage the day-to-day operations of the luxury boutique, ensuring adherence to brand standards.
• Lead, coach, and motivate a team of sales associates to achieve individual and team sales goals.
• Cultivate and maintain strong relationships with VIP clients, offering personalized service.
• Oversee visual merchandising, ensuring the boutique presents an exquisite and inviting atmosphere.
• Manage inventory with precision, ensuring accuracy and optimal stock levels.
• Drive sales performance and achieve revenue targets for the boutique.
• Handle customer inquiries, feedback, and resolve any issues to maintain brand reputation.
• Recruit, train, and develop boutique staff, fostering a culture of excellence.
• Monitor market trends and competitor activities to identify opportunities.
• Ensure compliance with all company policies, procedures, and security protocols.

Requirements

• Proven experience as a Boutique Manager or Retail Manager within the luxury sector.
• Demonstrated success in driving sales and managing high-performing teams in a luxury setting.
• Exceptional understanding of luxury retail standards and clienteling.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in retail management systems and POS software.
• A passion for fashion, luxury goods, and delivering exceptional customer experiences.
• Ability to work flexible hours, including weekends and holidays.
• Excellent visual merchandising skills.
• Strong analytical and problem-solving abilities.
• Based in or willing to relocate to Port Elizabeth.

Benefits

• Competitive salary and attractive commission structure.
• Opportunities for international training and brand immersion.
• Generous employee discounts on luxury merchandise.
• Comprehensive medical aid and retirement fund.
• A dynamic and sophisticated work environment.
• Career progression within a globally recognized luxury brand.
• Chance to represent a premium brand in Port Elizabeth.