Senior Retail Sales Manager

Placements24; Sandton; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Annual bonus

Executive health benefits

Employee discounts

International travel

Leadership development programs

Job summary

Placements24 in Sandton, Gauteng, seeks a Senior Retail Sales Manager to lead its flagship store. This is a high-impact leadership role requiring strategic vision, exceptional sales acumen, and the ability to drive revenue while upholding the brand's luxury standards.

You will manage a high-performance team, develop and execute sales plans, monitor KPIs, and cultivate relationships with discerning clients. The role oversees operations, inventory, and guest service, ensuring an unforgettable

Qualifications

• 7+ years in progressive retail mgmt, 3+ in luxury leadership.
• Proven record of exceeding targets and revenue growth.
• Strong leadership, team motivation, and communication skills.
• Deep knowledge of luxury market dynamics and client expectations.
• P&L management, financial analysis, strategic planning.
• Excellent customer service and bespoke client experiences.
• Strong negotiation and interpersonal abilities.
• Proficient with retail software, POS, and CRM.

Responsibilities

• Develop and execute strategic sales plans to hit revenue targets.
• Lead, coach, and motivate sales professionals to deliver luxury service.
• Recruit, train, and develop staff to uphold brand standards.
• Oversee store operations and ensure smooth daily functions.
• Manage inventory, stock control, replenishment, and visuals.
• Cultivate relationships with high-value clients for loyalty.
• Analyze sales data and market trends to identify growth opportunities.
• Ensure compliance with company policies and visual guidelines.
• Manage budgets and expenses to improve profitability.
• Represent the brand with professionalism and luxury values.

Skills

Leadership

Sales management

Customer service

Negotiation

Communication

Tools

CRM tools

POS systems

Retail management software

Job description

About the Role

Our client, a prestigious luxury retailer, is seeking a highly accomplished and dynamic Senior Retail Sales Manager to lead their flagship store in Sandton, Gauteng, ZA. This is a leadership role demanding exceptional sales acumen, strategic vision, and a proven ability to drive revenue growth while maintaining the highest standards of customer service and brand presentation. The ideal candidate will have extensive experience in managing high-performing sales teams, developing and executing impactful sales strategies, and cultivating strong relationships with a discerning clientele. You will be responsible for all aspects of store operations, ensuring profitability, operational efficiency, and an unparalleled luxury shopping experience. We are looking for a results-driven leader with a passion for luxury retail, a deep understanding of sales metrics, and the ability to inspire and motivate a team to achieve ambitious targets. If you are a seasoned sales leader ready to take on a commanding role within a world-renowned brand, this position offers a significant career opportunity and the chance to shape the success of a key retail location.

Key Responsibilities

• Developing and implementing strategic sales plans to achieve and exceed store revenue and profitability targets.
• Leading, coaching, and motivating a team of sales professionals to deliver exceptional customer experiences and sales results.
• Recruiting, training, and developing sales staff to foster a culture of excellence and continuous improvement.
• Overseeing all store operations, ensuring smooth daily functioning and adherence to brand standards.
• Managing inventory effectively, including stock control, replenishment, and visual merchandising to maximize product appeal.
• Cultivating and nurturing relationships with high-value clients, ensuring personalized service and loyalty.
• Analyzing sales data and market trends to identify opportunities for growth and competitive advantage.
• Ensuring compliance with all company policies, procedures, and visual merchandising guidelines.
• Managing store budgets, expenses, and profitability, making data-driven decisions to optimize financial performance.
• Representing the brand with the utmost professionalism and embodying its luxury values.

Requirements

• Minimum of 7 years of progressive retail management experience, with at least 3 years in a senior leadership role within luxury retail.
• Proven track record of consistently exceeding sales targets and driving significant revenue growth.
• Exceptional leadership, team management, and motivational skills.
• Deep understanding of luxury market dynamics and customer expectations.
• Strong business acumen, including P&L management, financial analysis, and strategic planning.
• Outstanding customer service skills with a passion for delivering bespoke client experiences.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in retail management software, POS systems, and CRM tools.
• Ability to work flexible hours, including weekends and holidays, as required by luxury retail operations.
• A sophisticated presentation and a commitment to embodying brand standards.

Benefits

• Highly competitive annual salary of ZAR , commensurate with experience.
• Significant performance-based bonuses and potential for long-term incentives.
• Comprehensive executive health and wellness benefits package.
• Generous employee discounts on luxury merchandise.
• Opportunities for international travel and professional development.
• Leadership development programs and executive coaching.
• Exclusive access to new product launches and brand events.
• A prestigious work environment with a highly motivated team.