Retail Sales Associate - Premium Brands

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Commission opportunities

Staff discounts

Comprehensive training on product and;

Hybrid role

Career growth opportunities

Job summary

Placements24 is seeking a Retail Sales Associate for a premium store in Port Elizabeth. The role blends in-store customer service with online channel support, requiring strong product knowledge and a professional demeanor.

The ideal candidate connects with customers, meets sales targets, and contributes to a luxury shopping experience. Candidates should reside nearby and be flexible for a hybrid schedule that may include weekends and holidays.

Qualifications

• Experience in customer service or retail sales, preferably in luxury or premium brands.
• Excellent interpersonal and communication skills with a friendly demeanor.
• Proven ability to meet sales targets and deliver outstanding customer service.
• Basic understanding of inventory management and POS systems.
• Ability to work independently and in a team.
• Willingness to learn and adapt in a hybrid role, including weekends/public holidays.

Responsibilities

• Greet customers warmly and provide exceptional, personalized service.
• Understand customer needs and recommend appropriate products with knowledge of the range.
• Achieve individual and store sales targets through effective selling techniques.
• Maintain store appearance, merchandising, stock rotation, and cleanliness.
• Process sales transactions accurately using the POS system.
• Assist with inventory management, stock receiving, replenishment, and stocktakes.
• Support online order fulfillment and respond to e-commerce inquiries.
• Build and maintain strong customer relationships to foster loyalty.

Skills

Customer service

Retail sales

Product knowledge

Communication skills

Tools

POS systems

Job description

About the Role

Our client, a prestigious retailer specializing in premium consumer goods, is seeking an enthusiastic and customer-focused Retail Sales Associate for their store located in Port Elizabeth. This role is integral to providing an exceptional shopping experience and driving sales through expert product knowledge and outstanding service. The ideal candidate will have a natural ability to connect with customers, understand their needs, and recommend suitable products from our client's diverse and high-quality range. This position involves both in-store customer interaction and supporting online sales channels, hence the hybrid nature of the role. We are looking for a motivated individual who is passionate about luxury retail and committed to representing the brand with professionalism and enthusiasm.

Key Responsibilities

• Greet customers warmly and provide exceptional, personalized service.
• Understand customer needs and recommend appropriate products, demonstrating in-depth product knowledge.
• Achieve individual and store sales targets through effective selling techniques.
• Maintain store appearance, including merchandising, stock rotation, and cleanliness standards.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Assist with inventory management, including receiving stock, replenishment, and stocktakes.
• Support online order fulfillment and customer inquiries related to e-commerce channels.
• Build and maintain strong customer relationships, fostering loyalty and repeat business.
• Stay informed about product updates, promotions, and company policies.

Requirements

• Previous experience in a customer service or retail sales role is essential, preferably within a premium or luxury brand environment.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Demonstrated ability to meet sales targets and provide outstanding customer service.
• Basic understanding of inventory management and POS systems.
• Ability to work effectively both independently and as part of a team.
• A genuine interest in premium products and the ability to articulate their value to customers.
• Flexibility to work a hybrid schedule, including weekends and public holidays as required.
• Residing in or near Port Elizabeth is necessary.
• A proactive attitude and willingness to learn.

Benefits

• Our client offers a competitive hourly wage with attractive commission opportunities based on sales performance.
• Employees receive significant discounts on all company products, making it a great perk for those who appreciate quality goods.
• Comprehensive training on product knowledge and sales techniques will be provided.
• This hybrid role offers a blend of in-store engagement and remote administrative tasks, providing flexibility.
• Opportunities for growth into senior sales or supervisory roles exist within the company for high-achieving individuals.
• You will be part of a supportive and professional team environment.