Retail Store Manager - Premium Fashion

Placements24; Mossel Bay; On-site; ZAR 350,000 - 420,000; Full time

Benefits offered by this job

Bonus potential

Employee discount

Medical & retirement benefits

Paid annual leave

Training & career development

Uniform allowance

Relocation support

Job summary

Placements24 seeks a Retail Store Manager for a flagship Mossel Bay store. This on-site role leads a high-performing team, ensures exceptional customer experiences, and upholds brand standards in a premium environment.

You will drive sales, oversee operations, merchandising, inventory, and budget while maintaining a strong focus on staff development and store presentation within a globally recognised brand.

Qualifications

• Experience in fashion or luxury retail environment preferred.
• Proven ability to drive sales and achieve store targets.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Proficiency with retail software and POS systems.
• Experience with visual merchandising and inventory control.
• Passion for fashion and luxury retail trends.
• Strong organizational and problem-solving skills.
• Availability to work flexible hours, including weekends/holidays.
• Based in or able to commute reliably to Mossel Bay.

Responsibilities

• Oversee day-to-day store operations and workflow.
• Drive sales by setting targets, coaching the team, and implementing sales strategies.
• Lead, train, and motivate sales associates to uphold standards.
• Maintain high standards of visual merchandising, product presentation, and cleanliness.
• Manage inventory levels, stock takes, and loss prevention.
• Deliver exceptional customer service and resolve inquiries promptly.
• Monitor performance against sales, conversion, and avg. transaction value metrics.
• Manage store budget including staffing and operating costs.
• Ensure compliance with company policies and health and safety regulations.
• Represent the brand professionally and uphold its image in the market.

Skills

Sales leadership

Customer service

Team motivation

POS & retail software

Stock/Inventory control

Visual merchandising

Flexibility (weekends)

Tools

Retail management software

POS systems

Job description

About the Role

Our client, a prestigious international brand in the premium fashion retail sector, is seeking an experienced and charismatic Retail Store Manager to lead their flagship store in **Mossel Bay**. This is a hands-on, on-site role where you will be responsible for overseeing all aspects of store operations, driving sales performance, and delivering an exceptional customer experience. You will lead, motivate, and develop a high-performing team of sales associates, ensuring adherence to brand standards and operational excellence. The ideal candidate possesses a strong passion for fashion, a proven ability to manage retail operations effectively, and a keen eye for detail. This position offers a fantastic opportunity to manage a key retail location for a globally recognized brand, contributing directly to its success and reputation in the **Western Cape** region.

Key Responsibilities

• Manage the day-to-day operations of the retail store, ensuring smooth and efficient workflow.
• Drive sales performance by setting targets, coaching the sales team, and implementing effective sales strategies.
• Lead, train, and motivate a team of sales associates, fostering a positive and customer-centric environment.
• Ensure the store maintains high standards of visual merchandising, product presentation, and cleanliness.
• Manage inventory levels, conduct stocktakes, and implement loss prevention strategies.
• Deliver exceptional customer service, resolving customer inquiries and complaints promptly and professionally.
• Monitor store performance against key metrics (sales, conversion rates, average transaction value) and implement action plans for improvement.
• Manage store budget, including staffing, operational costs, and inventory investments.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Represent the brand with professionalism and uphold its image and values.

Requirements

• Previous experience as a Retail Store Manager, Assistant Manager, or Senior Sales Associate in a fashion or luxury retail environment.
• Demonstrated ability to drive sales and achieve store targets.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent customer service and interpersonal skills.
• Proficiency in retail management software and POS systems.
• Experience with visual merchandising and inventory control.
• A passion for fashion and a keen understanding of luxury retail trends.
• Strong organizational and problem-solving skills.
• Must be available to work flexible hours, including weekends and holidays, as required by the retail environment.
• Based in or able to commute reliably to **Mossel Bay**.

Benefits

• Attractive annual salary of R .
• Potential for performance-based bonuses.
• Generous employee discount on all company products.
• Comprehensive medical and retirement benefits.
• Paid annual leave.
• Opportunities for training and career development within a global brand.
• A stylish and dynamic work environment.
• Staff incentives and recognition programs.
• Uniform allowance.
• Relocation support may be considered for exceptional candidates.