Luxury Brand Retail Manager

Placements24; Sandton; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Executive salary + commission

Medical and retirement benefits

Employee discounts on luxury products

Career progression opportunities

Job summary

Placements24 is seeking a Luxury Brand Retail Manager for its flagship boutique in Sandton, Gauteng. The role requires a sophisticated leader with deep luxury market knowledge, clienteling expertise, and a proven sales leadership track record.

You will drive sales, maintain brand integrity, and elevate the customer experience in one of South Africa's premier districts. You will manage all boutique operations, coach a high-performing team, optimize inventory, and ensure adherence to brand

Qualifications

• Minimum 5 years of luxury retail management experience with a proven sales record.
• Strong clienteling skills and ability to build a loyal customer base.
• Excellent leadership, communication, and presentation abilities.
• Understanding of luxury brand standards and high-end service expectations.
• Experience with retail software and POS systems; attention to detail in VM.

Responsibilities

• Oversee daily boutique operations and ensure impeccable store presentation.
• Lead and coach sales associates to hit and exceed targets.
• Develop clienteling strategies to expand the high-value customer base.
• Ensure personalized customer experiences aligned with luxury standards.
• Manage inventory, stock replenishment, and loss prevention.
• Conduct performance reviews and provide ongoing training.

Skills

Luxury retail

Clienteling

Team leadership

Brand integrity

Communication

Visual merchandising

Tools

POS systems

Retail software

Job description

About the Role

Our client, a world-renowned luxury brand, is seeking an exceptional Luxury Brand Retail Manager to lead their flagship boutique in the prestigious Sandton , Gauteng . This role demands a sophisticated leader with a deep understanding of the luxury market, exceptional clienteling skills, and a proven ability to drive sales and maintain brand integrity. You will be responsible for managing all aspects of the boutique's operations, cultivating a high-performing sales team, and ensuring an unparalleled customer experience that reflects the brand's exclusive image. This is a prime opportunity for a driven individual to represent a leading name in luxury within one of South Africa's most affluent districts.

Key Responsibilities

• Oversee all daily operations of the luxury boutique, ensuring impeccable visual merchandising and store presentation.
• Lead, coach, and motivate a team of sales associates to achieve and exceed individual and store sales targets.
• Develop and implement effective clienteling strategies to build and maintain a loyal customer base.
• Ensure an exceptional, personalized customer experience that aligns with the brand's luxury standards.
• Manage inventory effectively, including stock control, replenishment, and loss prevention.
• Conduct regular performance reviews and provide ongoing training and development for the retail team.
• Monitor sales performance, analyze key metrics, and report on results to senior management.
• Maintain the highest standards of brand representation and service excellence.
• Manage store budgets and operational expenses efficiently.
• Ensure compliance with all company policies and procedures.
• Foster a positive and collaborative work environment within the boutique.

Requirements

• Minimum of 5 years of experience in luxury retail management, with a proven track record of exceeding sales targets.
• Demonstrated expertise in clienteling, luxury sales techniques, and customer relationship management.
• Strong leadership and team management skills, with the ability to inspire and develop staff.
• An innate understanding and appreciation for luxury brands and the discerning luxury consumer.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in retail management software and POS systems.
• A keen eye for detail, visual merchandising, and store presentation.
• Ability to work flexible hours, including weekends and public holidays, as required by retail operations.
• A passion for fashion, design, and the luxury industry.
• Previous experience in Sandton City or similar high-end retail environments is highly advantageous.
• Must be legally authorized to work in South Africa.

Benefits

• Our client offers a highly competitive executive salary, commensurate with experience, and an attractive commission and bonus structure.
• You will enjoy comprehensive medical and retirement benefits, along with generous employee discounts on luxury products.
• This role provides unparalleled opportunities for career progression within a globally recognized luxury house.
• Become part of an elite team that values craftsmanship, exclusivity, and outstanding service in the heart of Sandton .