Senior Front Office Leader – Luxury Hotel Guest Experience

Placements24; KwaZulu-Natal; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Subsidised accommodation

Professional development opportunities

Job summary

Placements24 presents a Senior Front Office Manager role at a prestigious luxury boutique hotel in Pietermaritzburg, KwaZulu-Natal. The candidate will lead guest services, ensure unmatched service, and drive front desk excellence within a fast-paced luxury setting.

We seek a seasoned hospitality professional with 5+ years in front office leadership, strong PMS knowledge, and a track record of mentoring teams while maintaining brand standards and guest satisfaction.

Qualifications

• Minimum of 5 years of progressive front office management experience.
• Experience with PMS and reservation software.
• Excellent leadership and communication skills.
• Ability to motivate a diverse team in a fast-paced luxury setting.
• Fluency in English; other languages a plus.

Responsibilities

• Oversee all front office operations, including check-in/check-out, reservations, concierge services, and guest relations.
• Lead, train, mentor, and manage the front desk team to ensure performance excellence and professional development.
• Implement and maintain service standards that align with the hotel's luxury positioning and brand identity.
• Handle guest inquiries, complaints, and feedback with professionalism, empathy, and a swift resolution-oriented approach.
• Manage room inventory, rates, and occupancy levels in collaboration with the sales and marketing departments.
• Ensure the seamless coordination between the front office and other hotel departments (Housekeeping, F&B, Maintenance).
• Develop and manage the front office budget, controlling expenses and identifying revenue enhancement opportunities.
• Maintain a high level of product knowledge regarding hotel facilities, services, and local attractions.
• Conduct regular performance reviews and provide constructive feedback to front desk staff.
• Ensure adherence to all hotel policies, procedures, and safety regulations.

Skills

Front Office management

PMS experience

Reservations software

Leadership

Guest relations

Budgeting

Communication

Team mentoring

Education

Diploma or degree in Hospitality Management

Tools

PMS systems

Reservation software

Job description

Placements24 presents a Senior Front Office Manager role at a prestigious luxury boutique hotel in Pietermaritzburg, KwaZulu-Natal. The candidate will lead guest services, ensure unmatched service, and drive front desk excellence within a fast-paced luxury setting.

We seek a seasoned hospitality professional with 5+ years in front office leadership, strong PMS knowledge, and a track record of mentoring teams while maintaining brand standards and guest satisfaction.