General Manager | Luxury Boutique Hotel | Cape Winelands

Extraordinary Solutions; South Africa; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Extraordinary Solutions is seeking a General Manager for a luxury boutique hotel in the Cape Winelands. This role is focused on creating heartfelt experiences for guests while leading a dedicated team. You will balance operational excellence with the warm connection that guests seek.

The ideal candidate will have a strong background in hospitality, especially in boutique or luxury environments, and be known for their leadership and emotional intelligence. This opportunity allows you to shape a culture of authentic hospitality and team spirit.

Qualifications

• Experience in hospitality leadership, ideally in luxury settings.
• Strong ability to create memorable guest experiences.
• Proven track record of leading and mentoring teams.

Responsibilities

• Lead the daily operation of the hotel and guest departments.
• Create a warm and inviting guest experience.
• Build relationships with returning and VIP guests.
• Guide and mentor the hotel team.
• Maintain financial discipline and service standards.
• Support revenue performance.
• Work closely with ownership on future direction.

Skills

Leadership

Emotional Intelligence

Commercial Acumen

Guest Relations

Operational Excellence

Job description

Overview

General Manager | Luxury Boutique Hotel | Cape Winelands

Some hotels are managed. The great ones are led.

A historic Cape Winelands hotel is entering a new chapter — one centred on warmth, family and deeply personal hospitality.

We are seeking a General Manager who believes the best luxury experiences come from genuine human connection — a leader who is present, people-focused and passionate about creating a place where guests feel truly at home.

The Role

The General Manager will lead the full operation of the hotel, ensuring the seamless delivery of exceptional guest experiences while guiding the continued evolution of the property’s culture.

You will balance commercial performance, operational excellence and people leadership, while shaping a team environment where hospitality feels natural and heartfelt.

Your focus will include:

• Leading the daily operation of the hotel and its guest-facing departments
• Creating a warm, personal and memorable guest experience
• Building strong relationships with returning and VIP guests
• Guiding and mentoring the hotel team to deliver thoughtful service
• Maintaining operational structure, financial discipline and service standards
• Supporting revenue performance and overall commercial success
• Working closely with ownership to shape the future direction of the property

This is a hands-on leadership role where presence, intuition and emotional intelligence matter as much as operational expertise.

Who This Role Will Suit

The ideal candidate is an experienced hospitality leader who understands the balance between refined luxury standards and genuine human hospitality.

You may come from a boutique luxury hotel, a high-end lodge, or a property known for deeply personalised service.

You are someone who:

• Leads with warmth, calmness and confidence
• Believes hospitality is about people first
• Builds strong, loyal teams
• Understands the commercial realities of running a luxury hotel
• Is present, visible and deeply engaged with both guests and staff

Above all, you believe that the best hotels are not simply places to stay — they are places people feel connected to.

Why This Role

This is an opportunity to lead a beautiful Winelands property at an important moment in its evolution.

The focus is clear: to create a hotel where guests return not only for the setting, but for the feeling of being known, welcomed and cared for.

For the right leader, this role offers the chance to shape a culture of authentic hospitality, strong team spirit and memorable guest experiences.