Hotel Operations Supervisor

Placements24; George; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive annual salary

Comprehensive health insurance package

Career advancement opportunities

Staff accommodation may be available

Employee discounts on hotel services

Job summary

Placements24 seeks a proactive Hotel Operations Supervisor to oversee daily operations at a George property. You will lead front desk, housekeeping, and F&B, ensuring guest satisfaction and staff performance in a hands-on leadership role.

The role focuses on operational efficiency, cost control, and upholding service standards to protect the hotel's reputation and guest experience.

Qualifications

• Minimum of 3 years in hotel operations or a supervisory role.
• Strong understanding of PMS and hotel operational procedures.
• Excellent leadership, communication, and interpersonal skills.
• Ability to handle guest complaints and resolve issues under pressure.

Responsibilities

• Supervise front desk, housekeeping, and F&B staff.
• Ensure guest requests are handled efficiently.
• Conduct staff training and performance evaluations.
• Monitor costs and implement cost-saving strategies.
• Maintain cleanliness, safety, and ambiance.

Skills

Leadership

Guest relations

Staff management

Communication

Tools

PMS systems

Job description

About the Role

Our client is looking for a proactive and organized Hotel Operations Supervisor to oversee daily operations at their esteemed property in George . You will be instrumental in ensuring the smooth functioning of front desk, housekeeping, and concierge services, leading a team to deliver outstanding guest experiences. This role requires a hands-on approach, focusing on operational efficiency, staff management, and upholding the highest standards of service excellence. You will be a key figure in maintaining the hotel's reputation and driving guest satisfaction through meticulous attention to detail and effective leadership.

Key Responsibilities

• Supervise and coordinate the activities of front desk, housekeeping, and F&B service staff.
• Ensure all guest requests and issues are handled efficiently and to the highest satisfaction.
• Conduct regular staff training and performance evaluations to foster professional growth.
• Monitor operational costs and implement strategies for cost-saving without compromising service quality.
• Maintain high standards of cleanliness, safety, and ambiance throughout the hotel.
• Collaborate with other departments to ensure a cohesive and positive guest experience.

Requirements

• Minimum of 3 years of experience in hotel operations or a supervisory role within the hospitality sector.
• Strong understanding of hotel management systems (PMS) and operational procedures.
• Excellent leadership, communication, and interpersonal skills.
• Ability to handle guest complaints and resolve issues effectively under pressure.
• Demonstrated ability to manage and motivate a team.
• A passion for delivering exceptional customer service.

Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive health insurance package.
• Opportunities for career advancement within the hotel group.
• Staff accommodation may be available.
• Employee discounts on hotel services and amenities.