Hotel Operations Manager

Placements24; George; On-site; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Accommodation allowance

Job summary

Placements24 is seeking a seasoned Hotel Operations Manager to lead the day-to-day activities of a premier George hotel. You will oversee front desk, housekeeping, and F&B, driving guest satisfaction, quality standards, and seamless service across departments.

You will manage budgets, monitor revenue, mentor department heads, ensure compliance with health and safety, and partner with leadership to sustain a high-performing team in the Garden Route.

Qualifications

• Minimum of 5 years of experience in hotel management, with a focus on operations.
• Proven track record in managing diverse hotel departments and staff.
• Strong understanding of hotel operations, revenue management, and budgeting.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in hotel management software and systems.

Responsibilities

• Oversee the daily operations of all hotel departments, ensuring adherence to service standards and brand guidelines.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Manage departmental budgets, control costs, and monitor revenue performance.
• Ensure compliance with health, safety, and security regulations across the property.
• Lead, mentor, and develop a team of department managers and staff to achieve performance targets.
• Act as a point of contact for guests, resolving issues and ensuring a positive experience.

Job description

About the Role

Our client is seeking a seasoned Hotel Operations Manager to lead the operational aspects of their esteemed hotel in George . This role is critical to ensuring the seamless functioning of all hotel departments, from front desk to housekeeping and food & beverage, delivering unparalleled guest satisfaction. You will work closely with department heads to optimize efficiency, maintain service quality, and manage budgets effectively. The successful candidate will embody a commitment to excellence and possess strong leadership capabilities to foster a motivated and high-performing team, contributing to the hotel's reputation for outstanding service and hospitality.

Key Responsibilities

• Oversee the daily operations of all hotel departments, ensuring adherence to service standards and brand guidelines.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Manage departmental budgets, control costs, and monitor revenue performance.
• Ensure compliance with health, safety, and security regulations across the property.
• Lead, mentor, and develop a team of department managers and staff to achieve performance targets.
• Act as a point of contact for guests, resolving issues and ensuring a positive experience.

Requirements

• Minimum of 5 years of experience in hotel management, with a focus on operations.
• Proven track record in managing diverse hotel departments and staff.
• Strong understanding of hotel operations, revenue management, and budgeting.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in hotel management software and systems.
• A degree in Hospitality Management or a related field is preferred.

Benefits

• Competitive salary package with performance incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and advancement.
• Accommodation allowance or subsidized staff housing.
• A vibrant and collaborative work environment in the beautiful Garden Route region.