Front Office & Guest Services Leader

Placements24; Sandton; Hybride; ZAR 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Staff accommodation

Housing allowance

Employee discounts

Training and development

Pension fund

Medical aid

Résumé du poste

Placements24 in Sandton, Gauteng, is seeking a highly professional Front Office Manager to lead the front desk, concierge, and bell services, ensuring exceptional guest experiences. The role requires 4+ years in front office with supervisory experience and a diploma or degree in Hospitality Management.

Hybrid working model and competitive salary included. You'll supervise staff, manage guest records in the PMS, coordinate with departments, and drive service standards and budget control.

Qualifications

• 4+ years of front office experience with at least 2 years in a supervisory role.
• Diploma or degree in Hospitality Management is preferred.
• Strong knowledge of PMS and hotel operations software.
• Excellent communication, interpersonal and customer service skills.
• Ability to work under pressure and manage guest issues effectively.
• Fluent English; additional languages are a plus.

Responsabilités

• Manage the daily operations of the front desk, concierge, and bell services.
• Ensure smooth and efficient check-in and check-out procedures.
• Supervise, train, and motivate front office staff to deliver outstanding guest service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Implement and maintain hotel service standards and procedures.
• Manage guest records and ensure data accuracy within the PMS.
• Oversee room inventory and assist with yield management strategies.
• Coordinate with other hotel departments to ensure guest needs are met seamlessly.
• Develop and maintain the front office budget, controlling costs effectively.
• Conduct regular staff meetings and performance appraisals.
• Ensure the lobby and front desk areas are presented immaculately at all times.

Connaissances

Staff leadership

Customer service

Communication

Organizational skills

Problem solving

Formation

Diploma/degree in Hospitality Management

Outils

Property Management Systems (PMS)

Description du poste

Placements24 in Sandton, Gauteng, is seeking a highly professional Front Office Manager to lead the front desk, concierge, and bell services, ensuring exceptional guest experiences. The role requires 4+ years in front office with supervisory experience and a diploma or degree in Hospitality Management.

Hybrid working model and competitive salary included. You'll supervise staff, manage guest records in the PMS, coordinate with departments, and drive service standards and budget control.