Bilingual Customer Support Specialist | Hybrid Role & Growth

Placements24; Gauteng; Hybrid; ZAR 190,000 - 279,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Job summary

Placements24 in Johannesburg is seeking a dedicated Customer Support Specialist to join their team. You will be at the forefront of customer interaction, delivering timely resolutions and ensuring exceptional service across phone, email, and chat channels.

The role requires strong communication, problem-solving, and empathy, with a hybrid work model offering flexibility between home and office. You will document interactions, identify trends, provide feedback for service improvements, and

Qualifications

• Experience in a customer service or helpdesk role.
• Excellent written and verbal communication, friendly and professional.
• Strong problem-solving abilities and attention to detail.
• Ability to use CRM software effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and resolve customer issues to ensure satisfaction.
• Escalate complex issues to internal teams while keeping customers informed.
• Document all interactions and feedback accurately.
• Provide insights on service trends and improvement opportunities.
• Assist customers with information about products and services.

Skills

Customer service

Communication

Problem solving

CRM software

Multitasking

Empathy

Tools

CRM software

Job description

Placements24 in Johannesburg is seeking a dedicated Customer Support Specialist to join their team. You will be at the forefront of customer interaction, delivering timely resolutions and ensuring exceptional service across phone, email, and chat channels.

The role requires strong communication, problem-solving, and empathy, with a hybrid work model offering flexibility between home and office. You will document interactions, identify trends, provide feedback for service improvements, and