Customer Support Representative (Bilingual - English/Xhosa)

Placements24; Gqeberha; Hybride; ZAR 83 000 - 124 000; Plein temps

Résumé du poste

Placements24 is seeking a compassionate Customer Support Representative who is fluent in English and Xhosa to join a remote team serving Port Elizabeth, Eastern Cape. You will be the first point of contact for service questions, billing issues, and general information.

The role emphasizes clear communication, empathy, and the ability to work independently from a quiet home workspace. Experience in customer service and CRM is a plus; training will be provided to enhance product knowledge and

Qualifications

• Bilingual in English and Xhosa.
• Previous customer service or call center experience.
• Proficient with computers; CRM knowledge is a plus.
• Able to work remotely with reliable internet.

Responsabilités

• Handle inbound customer inquiries via calls and messages.
• Provide information on services, policies, and procedures.
• Resolve billing issues and general questions.
• Document interactions in the CRM accurately.
• Collaborate with internal teams as needed.
• Maintain service level and quality standards.

Connaissances

Bilingual English/Xhosa

Customer service

Communication skills

Formation

High school diploma

Outils

CRM experience

Description du poste

About the Role

Our client, a leading provider of essential services, is seeking a compassionate and articulate Customer Support Representative with fluency in both English and Xhosa to join their remote team, serving the Port Elizabeth, Eastern Cape region. This role is central to ensuring that all customers, regardless of their preferred language, receive clear, effective, and empathetic support. You will be the first point of contact for a variety of customer inquiries, assisting them with service-related questions, billing issues, and general information. The ideal candidate possesses excellent communication skills in both languages, a patient demeanor, and a genuine desire to help others. This is a fantastic opportunity for someone passionate about customer service to make a real difference within their community while enjoying the flexibility of a remote work environment. We are committed to accessibility and inclusivity, making language proficiency a key aspect of our service delivery.

Key Responsibilities

• Handle inbound customer calls and digital communications in both English and Xhosa.
• Provide information and assistance regarding company services, policies, and procedures.
• Address and resolve customer queries, complaints, and billing discrepancies efficiently and courteously.
• Guide customers through service applications, account management, and online portals.
• Document all customer interactions accurately in the CRM system.
• Identify opportunities to improve the customer experience and elevate recurring issues.
• Ensure adherence to service level agreements and company quality standards.
• Act as a liaison between customers and relevant internal departments when necessary.

Requirements

• Excellent verbal and written communication skills in both English and Xhosa.
• Previous experience in a customer service or call center environment is preferred.
• Strong listening skills and the ability to empathize with customer concerns.
• Proficiency in using computers and standard office software; CRM experience is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Must have a stable internet connection and a quiet workspace for remote operation.
• High school diploma or equivalent qualification.
• Residency in or strong ties to the Port Elizabeth, Eastern Cape region is advantageous.

Benefits

Our client offers a competitive hourly wage, with potential for performance-based incentives. Employees receive training to enhance their customer service and product knowledge. The role is fully remote, offering significant flexibility and the elimination of commuting time. Our client fosters a supportive and inclusive work environment where diverse communication skills are highly valued. You will have the opportunity to contribute directly to customer satisfaction and build valuable experience in a service-oriented industry. This position is ideal for individuals seeking a meaningful role that leverages their language skills and commitment to excellent customer care, all within the convenience of working from home.