Remote Bilingual Customer Support Specialist (English/Xhosa)

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Flexible working hours

Career growth opportunities

Online training resources

Diverse remote team

Job summary

WhatJobs Direct is expanding its remote workforce and seeks a Remote Customer Support Specialist fluent in English and Xhosa to assist customers across Port Elizabeth. This fully remote role offers flexibility and the opportunity to deliver outstanding service from home.

You will handle inquiries, resolve issues, guide users through product features, record interactions in the CRM, and collaborate with teams to improve customer satisfaction while meeting KPIs.

Qualifications

• Fluent in English and Xhosa, both written and spoken.
• Prior customer service or call center experience.
• Ability to work independently in a remote setup.

Responsibilities

• Provide customer support via phone, email, and chat in English and Xhosa.
• Address inquiries, concerns and technical issues promptly and effectively.
• Guide customers through product features and troubleshooting steps.
• Maintain accurate records of interactions in the CRM system.
• Identify needs and offer proactive solutions to enhance the experience.
• Escalate complex issues to internal teams and ensure smooth handover.
• Meet KPIs for customer satisfaction and resolution times.

Skills

English & Xhosa

Customer service

Remote work

CRM familiarity

Communication skills

Tools

CRM software

Job description

WhatJobs Direct is expanding its remote workforce and seeks a Remote Customer Support Specialist fluent in English and Xhosa to assist customers across Port Elizabeth. This fully remote role offers flexibility and the opportunity to deliver outstanding service from home.

You will handle inquiries, resolve issues, guide users through product features, record interactions in the CRM, and collaborate with teams to improve customer satisfaction while meeting KPIs.