Bilingual Banking Support Consultant (Asian Languages)

Hello Group Recruitment; Gauteng; On-site; ZAR 201,000 - 324,000; Full time

Benefits offered by this job

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

A Top-Notch Office Space

Job summary

Hello Group is seeking a dedicated Customer Service Consultant specializing in Asian languages to support our diverse customer base. The role involves handling inbound and outbound calls, validating source-of-funds information, and accurately capturing data into the ticketing system.

Fluency in an Asian language (Hindi, Gujarati, Urdu, Bengali, etc.) is required, with additional languages seen as an advantage.

Qualifications

• Matric Certificate is required.
• Fluent in at least one foreign language (e.g. Hindi, Gujarati, Urdu, Bengali, etc).
• Multiple Languages advantageous.
• Asian foreign national with a valid Work Permit, Asylum document and Waiver.
• Knowledge of CRM Bank, OS ticket and Core Banking systems advantageous.

Responsibilities

• Provide language-specific support to customers in the foreign language.
• Handle inbound and outbound calls and manage source-of-funds requests.
• Authenticate customers when banking information changes, following AML/KYC procedures.
• Maintain high levels of customer service and satisfaction.
• Verify and cross-reference source-of-funds documents and payment notifications.

Skills

Foreign language proficiency

Multilingual communication

Education

Matric Certificate

Tools

CRM Bank

OS ticket

Core Banking systems

Job description

Hello Group is seeking a dedicated Customer Service Consultant specializing in Asian languages to support our diverse customer base. The role involves handling inbound and outbound calls, validating source-of-funds information, and accurately capturing data into the ticketing system.

Fluency in an Asian language (Hindi, Gujarati, Urdu, Bengali, etc.) is required, with additional languages seen as an advantage.