Beauty Salon Manager & Operations Lead

Placements24; Klerksdorp; On-site; ZAR 230,000 - 350,000; Full time

Benefits offered by this job

Performance-based bonuses

Staff discounts on beauty services

Autonomy to shape salon direction

Professional development opportunities

Job summary

Placements24 is seeking an experienced Beauty Salon Manager & Operations Lead for a premium salon in Klerksdorp, North West. You will oversee day-to-day operations, staff supervision, client experience, inventory, and financial performance to uphold service excellence.

The role requires a proven leader with strong business acumen, excellent communication, and a track record in salon management. You will drive growth, develop staff, implement policies, and maintain a welcoming, high-end salon

Qualifications

• 3+ years of experience in salon management or senior supervisory role.
• Proven leadership and team management skills.
• Strong understanding of salon operations, including service delivery, staff management, and client relations.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in salon management software and standard office applications.
• Business acumen with experience in sales, marketing, and financial management.
• Ability to work flexible hours, including weekends.
• Passion for the beauty industry and delivering exceptional client experiences.
• Problem-solving skills and sound decision-making under pressure.
• Relevant qualifications in beauty therapy or business management are an advantage.

Responsibilities

• Manage day-to-day salon operations, ensuring efficiency and high service standards.
• Lead, train, motivate, and manage a team of beauty therapists and receptionists.
• Oversee staff scheduling, performance reviews, and professional development.
• Drive sales and achieve revenue targets for the salon.
• Manage client relationships, handle feedback, and resolve service-related issues.
• Implement and maintain salon policies and procedures.
• Control inventory, manage stock levels, and oversee product ordering and sales.
• Ensure compliance with health and safety regulations.
• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Manage the salon budget and financial reporting.
• Maintain the salon's aesthetic appeal and operational readiness.
• Stay abreast of industry trends and new treatments to stay competitive.

Skills

Leadership

Team management

Communication

Customer service

Sales & marketing

Financial management

Flexibility

Problem solving

Industry passion

Salon management experience

Education

Beauty therapy qualification

Business management qualification

Tools

Salon management software

Office applications

Job description

About the Role

Our client, a high-end beauty salon in **Klerksdorp, North West**, is seeking an experienced and dynamic Beauty Salon Manager & Operations Lead. This pivotal role requires a leader who can oversee all aspects of salon operations, from staff management and client services to inventory control and financial performance. You will be responsible for ensuring the salon maintains its reputation for excellence, providing an exceptional client experience, and driving business growth. The ideal candidate is a natural leader with a passion for the beauty industry, possessing strong business acumen, excellent communication skills, and a proven track record in salon management. You will lead a team of talented beauty professionals, fostering a positive and productive work environment. This is an opportunity to shape the success of a thriving salon in a prime location.

Key Responsibilities

• Manage day-to-day salon operations, ensuring efficiency and high service standards.
• Lead, train, motivate, and manage a team of beauty therapists and receptionists.
• Oversee staff scheduling, performance reviews, and professional development.
• Drive sales and achieve revenue targets for the salon.
• Manage client relationships, handle feedback, and resolve any service-related issues.
• Implement and maintain salon policies and procedures.
• Control inventory, manage stock levels, and oversee product ordering and sales.
• Ensure compliance with health and safety regulations.
• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Manage the salon budget and financial reporting.
• Maintain the salon's aesthetic appeal and operational readiness.
• Stay abreast of industry trends and new treatments to keep the salon competitive.

Requirements

• A minimum of 3 years of experience in salon management or a senior supervisory role within the beauty industry.
• Proven leadership and team management skills.
• Strong understanding of salon operations, including service delivery, staff management, and client relations.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in salon management software and standard office applications.
• Business acumen with experience in sales, marketing, and financial management.
• Ability to work flexible hours, including weekends, as required by the business.
• A passion for the beauty industry and a commitment to delivering exceptional client experiences.
• Problem-solving skills and the ability to make sound decisions under pressure.
• Relevant qualifications in beauty therapy or business management are an advantage.

Benefits

• Our client offers a competitive salary with performance-based bonuses.
• You will work in a beautifully appointed salon in **Klerksdorp**, with a positive and supportive team culture.
• Opportunities for ongoing professional development and training are provided.
• You will have significant autonomy in managing the salon and contributing to its strategic direction.
• Staff discounts on a wide range of beauty services and products are a significant perk.
• This is a stable, full-time position with the potential for career advancement within a respected brand.
• Join us and lead a team dedicated to beauty and client satisfaction.