Banqueting Operations Manager

Placements24; Durban; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development opportunities

Prestigious Durban venue

Job summary

Placements24 is seeking a Banqueting Operations Manager for a premier event venue and hotel in Durban, KwaZulu-Natal. You will oversee all banqueting and events from client consultations to service delivery, leading a team to ensure flawless execution and exceptional guest experiences.

The role requires strong leadership, meticulous planning, and the ability to manage multiple events in a fast-paced environment, with flexibility for evenings and weekends.

Qualifications

• Minimum of 5 years of experience in banqueting or event management.
• Proven experience in managing teams and large-scale events.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Flexibility to work irregular hours including evenings and weekends.
• Degree or diploma in Hospitality Management or Event Management is advantageous.

Responsibilities

• Manage banqueting and event operations from setup to breakdown.
• Coordinate with clients, sales teams, and kitchen staff to meet requirements.
• Supervise and train the banqueting team to high service standards.
• Develop and implement event operating procedures to boost efficiency.
• Manage event budgets including forecasting, cost control, profitability analysis.
• Ensure compliance with health, safety, and hygiene regulations.
• Oversee inventory of banqueting equipment and supplies.
• Troubleshoot issues during events and implement immediate solutions.
• Act as main client contact during events.

Skills

Leadership

Organizational skills

Time management

Communication

Interpersonal skills

Education

Hospitality/Event Management degree or diploma

Tools

Event planning software

Office applications

Job description

About the Role

Our client, a premier event venue and hotel in **Durban**, KwaZulu-Natal, is seeking a highly organized and dynamic Banqueting Operations Manager. This role is crucial for overseeing and executing all aspects of banqueting and events, from initial client consultation to final service delivery. The Banqueting Operations Manager will ensure that every event is flawlessly managed, providing exceptional service and memorable experiences for guests. The ideal candidate will possess strong leadership skills, meticulous attention to detail, and a passion for creating successful events in a fast-paced environment in **Durban**.

Key Responsibilities

• Manage all banqueting and event operations, ensuring seamless execution from setup to breakdown.
• Coordinate with clients, sales teams, and kitchen staff to understand event requirements and ensure client satisfaction.
• Supervise and train the banqueting team, ensuring high standards of service and presentation.
• Develop and implement event operational procedures to optimize efficiency and service quality.
• Manage event budgets, including forecasting, cost control, and profitability analysis.
• Ensure compliance with all health, safety, and hygiene regulations within the banqueting areas.
• Oversee inventory of banqueting equipment and supplies, ensuring adequate stock levels.
• Troubleshoot any issues that arise during events and implement immediate solutions.
• Act as the main point of contact for clients during events, ensuring their needs are met.

Requirements

• Minimum of 5 years of experience in banqueting, event management, or a related hospitality operations role.
• Proven experience in managing teams and overseeing large-scale events.
• Excellent organizational and time management skills, with the ability to multitask.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and staff.
• Proficiency in event planning software and standard office applications.
• A degree or diploma in Hospitality Management, Event Management, or a related field is advantageous.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, as dictated by event schedules.
• A proactive approach to problem-solving and a commitment to exceeding client expectations.

Benefits

• Our client offers a competitive salary and benefits package, along with the opportunity to work with a dedicated team at a prestigious **Durban** venue.
• Professional development and career advancement opportunities are available.
• This role provides a unique chance to be at the forefront of event management in **KwaZulu-Natal**, ZA.