Banqueting Manager

The Bay Hotel; Cape Town; On-site; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Staff housing options

Staff facilities access

Competitive remuneration

Job summary

The Bay Hotel in Camps Bay is seeking a Banqueting Manager to oversee the planning, coordination and execution of banqueting events, conferences, weddings, private functions and group bookings.

You will lead the events team, coordinate with Sales, Kitchen and F&B, manage costs and ensure exceptional guest experiences while maintaining high service standards.

Qualifications

• Minimum Grade 12 or equivalent.
• Hospitality or F&B management qualification is advantageous.
• 3–5 years in banqueting/events or F&B operations, ideally in a luxury hotel.

Responsibilities

• Oversee planning, preparation and execution of all banqueting events.
• Coordinate with cross-functional teams to ensure seamless delivery.
• Manage event budgets, staffing, layouts and service requirements.
• Monitor food & beverage service quality and guest satisfaction.
• Conduct pre/post event briefings and reviews for continuous improvement.

Skills

Event planning

Team leadership

Budgeting

Cost control

Guest service

Communication

Interpersonal skills

Attention to detail

Problem solving

Flexibility

Education

Grade 12

Hospitality Management qualification

Job description

This role forms part of the events and food & beverage team at The Bay Hotel in Camps Bay, within the Village n Life hospitality group.

The Role

As Banqueting Manager, you’ll oversee the planning, coordination and execution of banqueting events, conferences, weddings, private functions and group bookings. You’ll ensure the smooth running of all banqueting operations, delivering exceptional guest experiences while maintaining high service standards, effective cost control and operational efficiency. Working closely with the Events, Sales, Kitchen and Food & beverage teams, you’ll ensure every event is executed seamlessly from initial planning through to completion.

Key Responsibilities

• Oversee the planning, preparation and execution of all banqueting events and functions.
• Coordinate with the Events, Sales, Kitchen and Food & beverage teams to ensure seamless event delivery.
• Manage event setups, layouts, service requirements, menus and function schedules.
• Ensure all events meet the hotel's service standards and guest expectations.
• Develop and manage banqueting budgets, monitor costs and contribute towards revenue targets.
• Oversee staffing requirements, duty allocations, scheduling and daily operational briefings.
• Recruit, train, coach and manage banqueting staff to maintain high performance standards.
• Ensure adequate stock levels, equipment availability and correct handling of operating supplies.
• Monitor food and beverage service, presentation and quality throughout events.
• Conduct pre-event briefings and post-event reviews to identify areas for improvement.
• Liaise with clients and internal stakeholders to confirm event requirements, special requests and last-minute changes.
• Handle guest feedback, complaints and operational challenges professionally and efficiently.
• Ensure compliance with health, safety, hygiene and company operating procedures.
• Maintain accurate event records, staff schedules, operational reports and cost-control documentation.
• Identify opportunities to improve service delivery, operational efficiency and the overall banqueting offering.

What We're Looking For

• Grade 12 or equivalent.
• A relevant qualification in Hospitality Management, Food & beverage Management or a related field would be advantageous.
• At least 3-5 years’ experience in banqueting, events or food & beverage operations, preferably within a luxury hotel environment.
• Previous supervisory or management experience in banqueting or large-scale functions.
• Strong knowledge of event setup, banquet service standards, food and beverage operations and event coordination.
• Proven ability to manage teams, delegate responsibilities and maintain operational standards under pressure.
• Excellent organisational, communication and interpersonal skills.
• Strong financial awareness, including budgeting, cost control and resource management.
• A hands-on, solutions-driven approach with excellent attention to detail.
• Ability to work flexible hours, including evenings, weekends and public holidays, according to operational requirements.
• A professional, guest-focused approach with a passion for delivering exceptional hospitality experiences.

What We Offer

• A dynamic management role at The Bay Hotel in Camps Bay.
• The opportunity to work within a luxury hospitality environment.
• Growth and development opportunities within the Village n Life group.
• Staff housing options and access to staff facilities.
• A competitive remuneration package aligned with experience.