Bank Branch Customer Experience Specialist

Absa Group; Carnarvon; Vor Ort; ZAR 150.000 - 230.000; Vollzeit

Zusammenfassung

Absa Group in South Africa seeks an approachable branch service professional to handle cash and non-cash transactions, assist customers, and promote digital enablement across channels. You will operate in a dynamic branch environment, uphold risk controls, and deliver a high-quality customer experience with accuracy, integrity, and a focus on service standards.

This role emphasizes strong communication, adherence to KYC/AML guidance, and collaboration with colleagues to maintain smooth branch

Qualifikationen

• Experience in branch banking operations preferred.
• Knowledge of KYC, FICA and AML policies.
• Strong communication and customer service skills.

Aufgaben

• Deliver efficient and professional customer service across all touchpoints.
• Assist customers with digital enablement (ATM, App, Online Banking, Self-Service kiosks).
• Manage customer queues and flow to optimise turnaround times.
• Adhere to cash management, balancing, and control procedures.

Kenntnisse

Customer service

Cash handling

Ausbildung

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies, National Senior Certificate/ Matric (Grade 12)

Jobbeschreibung

Absa Group in South Africa seeks an approachable branch service professional to handle cash and non-cash transactions, assist customers, and promote digital enablement across channels. You will operate in a dynamic branch environment, uphold risk controls, and deliver a high-quality customer experience with accuracy, integrity, and a focus on service standards.

This role emphasizes strong communication, adherence to KYC/AML guidance, and collaboration with colleagues to maintain smooth branch