Community Banking Advisor: Drive Customer Solutions

Wesbank

Upington

On-site

ZAR 83,000 - 124,000

Part time

6 days ago

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Job summary

FNB is seeking a Community Advisor for the 12‑month hourly rate contract at the Pick ’n Pay Initiative within the FNB POP network. You will build lasting client relationships, deliver a superior customer experience, and guide customers to digital and self‑service channels while adhering to policy and process standards.

The role requires Grade 12/NQF 4; preferred NQF 5; FAIS-recognized certificate, and 1–3 years in customer-facing roles within financial services.

Qualifications

Minimum Grade 12 / NQF Level 4.
1–3 years of experience in customer-facing environments, service delivery or client support within financial services.
Certificate in Banking, Business Administration, Customer Service, or related fields FAIS-recognized.

Responsibilities

Build and maintain strong relationships with clients.
Provide a positive customer experience by assisting with transactional needs and expectations.
Explain processes and requirements clearly to customers.
Ensure compliance with rules and processes and maintain attention to detail.
Educate customers to the correct Banking platforms and self-service options.
Analyse customer data and tailor financial solutions to their needs.
Support portfolio growth by identifying sales opportunities and delivering contextual solutions.
Uphold ethical conduct and accountability for personal performance and development.