Banking Solutions Advisor - Customer & Digital

FirstRand Bank India; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB is seeking a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers in a busy branch setting. You will promote digital channels, ensure ethical service, and build strong customer relationships while maintaining accuracy and regulatory compliance.

The role focuses on FAIS, FICA, TCF governance and guiding customers to digitised self-service options, with opportunities for ongoing learning and career development within FirstRand Group.

Qualifications

• FAIS, TCF principles and regulatory compliance knowledge
• Sales, service and customer experience targets
• Not an unrehabilitated insolvent

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment
• Promote digital and self-service channels to customers
• Maintain accurate customer records and ensure governance compliance

Skills

Customer focus

Communication skills

Ethical mindset

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FNB is seeking a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers in a busy branch setting. You will promote digital channels, ensure ethical service, and build strong customer relationships while maintaining accuracy and regulatory compliance.

The role focuses on FAIS, FICA, TCF governance and guiding customers to digitised self-service options, with opportunities for ongoing learning and career development within FirstRand Group.