Banking Solutions Advisor - Sales, Service & Digital

FirstRand Bank Limited; Roodepoort; On-site; ZAR 240,000 - 360,000; Full time

Job summary

FirstRand Bank Limited is seeking a Universal Advisor to deliver compliant sales and service solutions within a high-volume branch setting. You will work to identify customer needs, promote digital channels, and maintain strong governance while delivering an exceptional customer experience.

The role emphasizes ethical conduct, ongoing learning, and active contribution to team success in a dynamic POP environment. Relevant FAIS/TCF knowledge is essential.

Qualifications

• Must have FAIS and TC F familiarity.
• Strong customer service and sales mindset.
• Ability to meet sales and customer experience targets.

Responsibilities

• Engage customers in a positive and professional manner.
• Identify needs and provide banking solutions.
• Educate customers on digital channels and self-service platforms.
• Process transactions accurately and efficiently.
• Maintain compliant customer records and governance.

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related field

Job description

FirstRand Bank Limited is seeking a Universal Advisor to deliver compliant sales and service solutions within a high-volume branch setting. You will work to identify customer needs, promote digital channels, and maintain strong governance while delivering an exceptional customer experience.

The role emphasizes ethical conduct, ongoing learning, and active contribution to team success in a dynamic POP environment. Relevant FAIS/TCF knowledge is essential.