Banking Solutions Advisor — Customer Experience

Fnbnamibia; Midrand; On-site; ZAR 541,000 - 648,000; Full time

Job summary

FNB invites applications for a Universal Advisor in Midrand. You will deliver compliant sales and service to walk-in and existing customers in a high-volume branch environment, guiding them toward the right channels and digital self-service options.

You will ensure every interaction aligns with FAIS, FICA, TCF, and internal governance while promoting banking solutions. The role emphasizes customer-centric service, accurate record-keeping, and building relationships in a dynamic POP setting.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related field preferred.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Engage customers in a positive, professional manner and live the brand promise: 'How can we help you?'
• Educate customers on banking platforms and migrate to digital/e-channels/self-service
• Fulfil transactions to high benchmarks while delivering exceptional service
• Manage leads, referrals and follow-ups within agreed turnaround times
• Maintain accurate customer records and ensure FAIS, FICA and TCF compliance
• Demonstrate ethics, accountability and ongoing learning in a fast-paced environment

Skills

Customer service

Sales

Regulatory compliance

Communication

Education

Grade 12 / NQF 4

NQF 5 in Banking/Related field

Job description

FNB invites applications for a Universal Advisor in Midrand. You will deliver compliant sales and service to walk-in and existing customers in a high-volume branch environment, guiding them toward the right channels and digital self-service options.

You will ensure every interaction aligns with FAIS, FICA, TCF, and internal governance while promoting banking solutions. The role emphasizes customer-centric service, accurate record-keeping, and building relationships in a dynamic POP setting.