Banking Solutions Advisor - Customer Experience Pro

FirstRand Bank Limited

Benoni

On-site

ZAR 180,000 - 240,000

Full time

3 days ago

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Job summary

FirstRand Bank Limited seeks a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch setting. You will engage customers, identify needs, and guide them to appropriate banking products while promoting digital channels and self-service tools.

Strong ethical standards and regulatory knowledge are essential. You will also manage leads and referrals, maintain records, and ensure adherence to FAIS, FICA and TCF policies, contributing to customer satisfaction and

Qualifications

FAIS, FICA, and TCF compliance knowledge required.
Proven ability to meet sales, service and customer experience targets.
Must not be an unrehabilitated insolvent.

Responsibilities

Engage customers in a positive and professional manner while upholding brand promises.
Identify customer needs and sell or cross-sell banking solutions.
Educate customers on digital, e-Channels and self-service platforms and migrate them accordingly.
Fulfils transactions in line with set benchmarks while delivering exceptional service.
Maintain accurate customer records and ensure internal governance and compliance.