Branch Banking Advisor: Customer Experience & Growth

FirstRand Bank Limited; Randburg; On-site; ZAR 165,000 - 248,000; Part time

Job summary

FirstRand Group is seeking a Future Community Advisor for an hourly-rate 12-month contract within the FNB POP network in Gauteng. You will serve customers promptly, understand needs, and process requests while promoting digital/self-service solutions.

You’ll contribute to sales targets and ensure service standards are met. Ideal candidates have Grade 12 (NQF4) with FAIS-recognized NQF5, 1–3 years in customer-facing roles, and strong communication, relationship-building, and compliance mindset.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross-sell opportunities to strengthen customer relationships
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision-making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self-development and continuously grow personal capability

Skills

Excellent communication

Relationship building

Digital guidance

Cross-sell awareness

Time management

Team player

Ethical compliance

Education

Grade 12/NQF 4

NQF5 Banking/Business

Job description

FirstRand Group is seeking a Future Community Advisor for an hourly-rate 12-month contract within the FNB POP network in Gauteng. You will serve customers promptly, understand needs, and process requests while promoting digital/self-service solutions.

You’ll contribute to sales targets and ensure service standards are met. Ideal candidates have Grade 12 (NQF4) with FAIS-recognized NQF5, 1–3 years in customer-facing roles, and strong communication, relationship-building, and compliance mindset.