Bank Teller Supervisor

Placements24; Soweto; On-site; ZAR 320,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Career advancement

Job summary

Placements24 is seeking a Bank Teller Supervisor in Soweto, Gauteng. The role leads a team of tellers, oversees daily branch operations, and ensures outstanding customer service and strict regulatory compliance.

You will train and motivate staff, handle cash procedures, and support security protocols, contributing to a professional and customer-focused branch environment.

Qualifications

• Minimum 3 years in banking or customer service.
• Supervisory or leadership experience preferred.
• Strong knowledge of banking operations and regulatory compliance.

Responsibilities

• Supervise and mentor tellers to maintain high service standards.
• Oversee daily branch operations including cash handling and balancing.
• Ensure compliance with bank policies, procedures and regulatory requirements.
• Provide excellent customer service and resolve inquiries promptly.
• Manage cash drawer limits, ATM replenishment and vault operations.
• Monitor teller performance and provide coaching.

Skills

Leadership

Customer service

Communication

Problem solving

Attention to detail

Team motivation

Education

High school diploma or equivalent

Relevant certification

Tools

Banking software

Job description

About the Role

Our client, a reputable community bank, is seeking a dedicated and customer-oriented Bank Teller Supervisor to lead their branch operations in Soweto, Gauteng . This role involves overseeing daily branch activities, supervising a team of tellers, ensuring exceptional customer service, and maintaining operational efficiency and security. You will play a key role in training and motivating the teller team, resolving customer issues, and ensuring compliance with all bank policies and procedures. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a thorough understanding of banking operations and customer service principles. This is a fantastic opportunity to step into a leadership role within a supportive financial institution in the Soweto area.

Key Responsibilities

• Supervise, train, and mentor a team of bank tellers, ensuring high standards of performance and customer service.
• Oversee daily branch operations, including cash handling, transaction processing, and balancing.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Provide exceptional customer service, resolving inquiries and issues promptly and professionally.
• Manage cash drawer limits, ATM replenishment, and vault operations.
• Monitor teller performance and provide regular feedback and coaching.
• Assist in opening and closing the branch, ensuring security protocols are followed.
• Identify customer needs and cross-sell appropriate bank products and services.
• Handle complex customer transactions and resolve escalated issues.
• Contribute to a positive and productive work environment within the branch.

Requirements

• High school diploma or equivalent required; further education or a relevant certification is a plus.
• Minimum of 3 years of experience as a bank teller or in a customer service role within a financial institution.
• Previous experience in a supervisory or leadership role is highly desirable.
• Strong understanding of banking operations, cash handling procedures, and regulatory compliance.
• Excellent customer service, interpersonal, and communication skills.
• Proven ability to lead and motivate a team.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficiency in using banking software and technology.
• Ability to handle cash accurately and maintain confidentiality.
• Residing in or near Soweto, Gauteng .

Benefits

• Our client offers a competitive salary package, complemented by benefits such as medical aid and a provident fund.
• Opportunities for career advancement within the bank are available.
• We provide a supportive and friendly work environment in Soweto , fostering team spirit and professional growth.
• Annual leave and other statutory benefits are provided.