Bank Teller - Customer Service Specialist

Placements24; Centurion; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Paid time off

Job summary

Placements24 is seeking a Bank Teller for our client in Centurion, Gauteng. You will be the primary contact for customers, processing transactions and offering service with a friendly approach to build trust and loyalty in the Centurion community.

You will handle deposits, withdrawals, and loan payments, balance cash, and refer customers to appropriate banking products while adhering to security policies. The role requires strong communication and a neat, professional appearance.

Qualifications

• High school diploma or equivalent required.
• Cash-handling or customer service experience preferred.
• Strong math and computer skills.
• Excellent communication and interpersonal abilities.
• Flexible to work Saturdays occasionally.

Responsibilities

• Process deposits, withdrawals, check cashing, and loan payments accurately.
• Deliver friendly, customer-focused service and handle inquiries.
• Identify customer needs and refer to banking products as appropriate.
• Balance cash drawer at end of each shift.
• Follow bank policies, procedures and security protocols.
• Assist with opening and closing procedures as needed.
• Maintain professional appearance and conduct.

Skills

Cash handling

Customer service

Interpersonal skills

Attention to detail

Education

High school diploma

Job description

About the Role

Our client, a reputable financial institution, is actively seeking a dedicated and customer-focused Bank Teller to join their branch in **Centurion, Gauteng**. This is an essential front-line role where you will be the primary point of contact for customers, providing efficient and friendly service for their daily banking needs. The successful candidate will be responsible for processing transactions accurately, identifying customer needs, and referring them to appropriate banking products and services. We are looking for individuals who are not only meticulous in handling cash and transactions but also possess strong interpersonal skills and a commitment to delivering an exceptional customer experience. This role is crucial for building and maintaining customer loyalty and trust within the **Centurion** community. You will be an integral part of a supportive branch team, contributing to the overall success and reputation of the bank.

Key Responsibilities

• Accurately process various customer transactions, including deposits, withdrawals, check cashing, and loan payments.
• Provide exceptional customer service, greeting customers warmly and addressing their inquiries promptly.
• Identify customer needs and recommend appropriate bank products and services, referring to specialized staff when necessary.
• Balance cash drawer accurately at the end of each shift, ensuring all transactions are accounted for.
• Adhere to all bank policies, procedures, and security protocols.
• Assist with opening and closing branch procedures as required.
• Maintain a professional appearance and demeanor at all times.
• Resolve customer issues and complaints efficiently and effectively.

Requirements

• High school diploma or equivalent; further education in business or finance is a plus.
• Previous experience in a customer service or cash-handling role is highly desirable.
• Proficiency in basic math and computer skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in handling transactions.
• Ability to remain calm and professional under pressure.
• A friendly and approachable personality with a genuine desire to help customers.
• Willingness to work flexible hours, including occasional Saturdays.

Benefits

• Our client offers a competitive hourly wage, opportunities for overtime, and a comprehensive benefits package including medical aid, pension fund, and paid time off.
• There are excellent prospects for career advancement within the branch network, including training programs designed to enhance your banking knowledge and customer service skills.
• Join a respected financial institution in **Centurion, Gauteng**, and grow your career in the banking sector.