Senior Service Desk Agent

Baraka It Solutions; Pretoria; Vor Ort; ZAR 140.000 - 190.000; Vollzeit

Zusammenfassung

Baraka It Solutions is seeking a Bank Teller for a branch in Centurion, Gauteng. This front-line role involves serving customers with daily banking needs, processing transactions accurately, and promoting banking products when appropriate.

You will balance cash at shift end, uphold security procedures, and work with a supportive team to deliver exceptional service and build customer trust within the Centurion community.

Qualifikationen

• High school diploma or equivalent.
• Experience in customer service or cash handling is highly desirable.
• Proficiency in basic math and computer skills.
• Excellent communication and interpersonal skills.

Aufgaben

• Accurately process deposits, withdrawals, check cashing and loan payments.
• Provide warm, responsive service and address customer inquiries.
• Identify customer needs and refer to banking products/services as appropriate.
• Balance cash drawer at end of each shift and ensure accuracy of transactions.
• Follow bank policies, procedures and security protocols.
• Assist with opening and closing branch procedures as required.
• Maintain a professional appearance and demeanor at all times.
• Resolve customer issues and complaints efficiently and effectively.

Kenntnisse

Customer service

Cash handling

Math skills

Communication

Ausbildung

High school diploma

Jobbeschreibung

About the Role

Our client, a reputable financial institution, is actively seeking a dedicated and customer‑focused Bank Teller to join their branch in Centurion, Gauteng. This is an essential front‑line role where you will be the primary point of contact for customers, providing efficient and friendly service for their daily banking needs. The successful candidate will be responsible for processing transactions accurately, identifying customer needs, and referring them to appropriate banking products and services. We are looking for individuals who are not only meticulous in handling cash and transactions but also possess strong interpersonal skills and a commitment to delivering an exceptional customer experience. This role is crucial for building and maintaining customer loyalty and trust within the Centurion community. You will be an integral part of a supportive branch team, contributing to the overall success and reputation of the bank.

Key Responsibilities

• Accurately process various customer transactions, including deposits, withdrawals, check cashing, and loan payments.
• Provide exceptional customer service, greeting customers warmly and addressing their inquiries promptly.
• Identify customer needs and recommend appropriate bank products and services, referring to specialized staff when necessary.
• Balance cash drawer accurately at the end of each shift, ensuring all transactions are accounted for.
• Adhere to all bank policies, procedures, and security protocols.
• Assist with opening and closing branch procedures as required.
• Maintain a professional appearance and demeanor at all times.
• Resolve customer issues and complaints efficiently and effectively.

Requirements

• High school diploma or equivalent; further education in business or finance is a plus.
• Previous experience in a customer service or cash‑handling role is highly desirable.
• Proficiency in basic math and computer skills.
• Excellent communication and interpersonal skills.