Retail Banking Manager

Placements24; Soweto; On-site; ZAR 650,000 - 850,000; Full time

Benefits offered by this job

Competitive salary

Medical aid & retirement fund

Career progression

Training & development

Employee discounts

Job summary

Placements24 is seeking an experienced Retail Banking Manager to lead our Soweto branch in Gauteng. You will oversee daily operations, drive sales, manage staff, and ensure outstanding customer service within the local community.

The role requires strong leadership, extensive knowledge of retail banking products, and a proven track record of achieving growth targets. Based in Soweto, you will guide a team to deliver service excellence and regulatory compliance.

Qualifications

• Minimum 5 years of experience in retail banking.
• Proven track record of meeting sales targets and driving branch growth.
• Bachelor's degree in Business Administration, Marketing, Finance, or related field.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Manage day-to-day branch operations, ensuring efficiency and policy adherence.
• Lead, motivate, and develop a high-performing branch team.
• Drive branch sales performance by setting targets and implementing strategies.
• Ensure excellent customer service and satisfaction.
• Build and maintain relationships with existing and prospective customers.
• Oversee risk management and regulatory compliance within the branch.
• Conduct regular performance reviews and coach staff.
• Manage branch expenses and P&L.
• Identify opportunities for business growth and customer acquisition.
• Represent the bank within the Soweto community.

Skills

Leadership

Staff management

Sales targets

Customer service

CRM software

Education

Bachelor's degree in Business Admin/Finance

Tools

Banking software

CRM systems

Job description

About the Role Our client, a dynamic and customer-focused bank, is seeking an experienced and motivated Retail Banking Manager to lead their branch in Soweto, Gauteng . This leadership role is responsible for overseeing all branch operations, driving sales performance, managing staff, and ensuring exceptional customer service. You will be instrumental in building strong relationships with customers, promoting the bank's products and services, and contributing to the growth of the branch's portfolio within the vibrant Gauteng community. The ideal candidate will possess strong leadership qualities, a deep understanding of retail banking principles, and a passion for customer satisfaction. We are looking for a proactive individual who can inspire their team and achieve ambitious business objectives within the Banking & Finance sector.

Key Responsibilities

• Manage day-to-day branch operations, ensuring efficiency and adherence to policies.
• Lead, motivate, and develop a high-performing branch team.
• Drive branch sales performance by setting targets and implementing sales strategies.
• Ensure the delivery of excellent customer service and customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Oversee risk management and compliance within the branch.
• Conduct regular performance reviews and provide coaching to staff.
• Manage branch expenses and P&L effectively.
• Identify opportunities for business growth and customer acquisition.
• Represent the bank within the local community.

Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management role.
• Proven track record of meeting sales targets and driving branch growth.
• Strong understanding of retail banking products, services, and operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in banking software and CRM systems.
• Demonstrated ability to manage a team and foster a positive work environment.
• Customer-centric approach with a passion for service excellence.
• Knowledge of the Soweto community and its banking needs is an advantage.
• Must be based in or able to commute to Soweto, Gauteng .

Benefits

• Competitive salary and attractive bonus structure based on performance.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for career advancement within the banking group.
• A supportive and collaborative management team.
• Extensive training and professional development programs.
• Employee discounts on banking products.
• Paid time off and public holidays.
• Company events and team-building activities.
• Performance incentives and recognition awards.
• Opportunity to make a significant impact in the local community.