Retail Bank Teller Supervisor

Placements24; Welkom; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 seeks a reliable Retail Bank Teller Supervisor for the Welkom branch. The role oversees daily transactions, delivers excellent customer service, and supervises tellers to ensure accurate handling of deposits, withdrawals, and loan payments.

The position requires a high school diploma, banking experience, and knowledge of banking software. On-site work in the Free State offers opportunities for growth and professional development.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience as a bank teller, with at least 1 year in supervision.
• Strong cash handling and accuracy skills.
• Excellent customer service and interpersonal communication abilities.
• Knowledge of banking software and regulatory compliance.

Responsibilities

• Supervise and train a team of bank tellers, ensuring adherence to policies and procedures.
• Process customer transactions accurately, including deposits, withdrawals, and loan payments.
• Assist customers with account inquiries, problem resolution, and new account openings.
• Ensure compliance with all banking regulations and security protocols.
• Manage cash drawer reconciliation and ATM balancing procedures.

Skills

Customer service

Interpersonal communication

Cash handling

Attention to detail

Education

High school diploma

Banking certification (advantageous)

Tools

Banking software

Job description

About the Role

Our client is looking for a reliable and customer-focused Retail Bank Teller Supervisor to oversee operations at their Welkom branch. This role is essential for ensuring efficient daily branch transactions, providing exceptional customer service, and supervising a team of tellers. You will be responsible for handling complex customer inquiries, resolving issues, and maintaining the integrity of branch operations. This on-site position requires a proactive approach to team management and a commitment to delivering a positive banking experience for all customers in the Free State.

Key Responsibilities

• Supervise and train a team of bank tellers, ensuring adherence to policies and procedures.
• Process customer transactions accurately, including deposits, withdrawals, and loan payments.
• Assist customers with account inquiries, problem resolution, and new account openings.
• Ensure compliance with all banking regulations and security protocols.
• Manage cash drawer reconciliation and ATM balancing procedures.

Requirements

• High school diploma or equivalent required; further education or certification in banking is advantageous.
• At least 3 years of experience as a bank teller, with a minimum of 1 year in a supervisory or lead role.
• Strong cash handling and accuracy skills.
• Excellent customer service and interpersonal communication abilities.
• Knowledge of banking software and regulatory compliance.

Benefits

• Competitive annual salary with potential for overtime pay.
• Full range of benefits including medical aid, life insurance, and a provident fund.
• Structured training and development programs for career growth.
• Positive and supportive work environment.
• Employee discounts on banking products.