Automotive Service Manager

Placements24; Windsor Park (TN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

Retirement savings plan

Employee discounts on vehicles, parts,

Professional development opportunities

Job summary

Our client, a leading automotive dealership in East London, South Africa, seeks an Automotive Service Manager to lead their busy service department and drive service excellence. You will oversee technicians, advisors, and support staff, ensuring efficiency and customer satisfaction.

The role emphasizes high standards of service quality, profitability, and compliance with manufacturer guidelines. Ideal candidates bring strong leadership, deep knowledge of diagnostics and repairs, and a track

Qualifications

• Proven experience as Service Manager or Assistant Service Manager in automotive industry.
• Strong leadership, management, and team-building skills.
• In-depth understanding of automotive service operations, diagnostics, and repair processes.
• Excellent customer service, communication, and problem-solving abilities.
• Proficiency with dealership management systems (DMS) and relevant software.

Responsibilities

• Manage daily service department operations including scheduling and staff supervision.
• Maintain exceptional customer service and resolve complaints.
• Recruit, train, and evaluate service staff.
• Oversee parts/inventory management for cost control.
• Develop strategies to increase service revenue and profitability.
• Ensure compliance with dealership policies, manufacturer standards, and safety regulations.

Skills

Leadership

Team-building

Customer service

Communication

Problem-solving

DMS proficiency

Tools

DMS software

Job description

About the Role

Our client, a leading automotive dealership in East London , is seeking a highly motivated and experienced Automotive Service Manager to lead their busy service department. This critical role involves overseeing all aspects of service operations, including managing technicians, advisors, and support staff, ensuring customer satisfaction, and driving profitability. You will be responsible for maintaining high standards of service quality, efficiency, and operational excellence. This is an outstanding opportunity for a dynamic leader to manage a team and operations within a reputable dealership in the Eastern Cape , shaping the customer service experience.

Key Responsibilities

• Manage and direct the daily operations of the service department, including scheduling, workflow, and staff supervision.


• Ensure exceptional customer service standards are met and exceeded, handling customer complaints effectively.


• Recruit, train, motivate, and evaluate the performance of service department personnel.


• Oversee inventory management for parts and supplies, ensuring optimal stock levels and cost control.


• Develop and implement strategies to increase service revenue and departmental profitability.


• Ensure compliance with all dealership policies, manufacturer standards, and safety regulations.

Requirements

• Proven experience in a Service Manager or Assistant Service Manager role within the automotive industry.


• Strong leadership, management, and team-building skills.


• In-depth understanding of automotive service operations, diagnostics, and repair processes.


• Excellent customer service, communication, and problem-solving abilities.


• Proficiency with dealership management systems (DMS) and relevant software.


• A commitment to maintaining high-quality service and driving business success in East London .

Benefits

• Competitive base salary with performance-based bonuses and profit-sharing opportunities.


• Comprehensive medical, dental, and vision insurance plans.


• Retirement savings plan with employer contributions.


• Generous employee discounts on vehicles, parts, and services.


• Opportunities for professional development and advancement within the automotive sector in the Eastern Cape .