Senior Automotive Service Advisor

Placements24; Benoni; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses

Medical & dental coverage

Employee discounts

Career development

Job summary

Placements24 is seeking a polished Senior Automotive Service Advisor in Benoni to lead customer service interactions and translate service needs into clear repair orders.

You will guide customers through repairs, costs, and timelines, mentor junior staff, and collaborate with workshop teams to ensure high-quality service and strong customer retention.

Opportunity for remote administrative tasks and career development within a supportive team.

Qualifications

• Proven experience as an Automotive Service Advisor.
• Strong understanding of automotive repairs and maintenance.
• Excellent communication, interpersonal and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience mentoring junior service advisors is a plus.

Responsibilities

• Greet customers and document vehicle service needs accurately.
• Translate needs into detailed repair orders for the workshop.
• Explain recommended services, costs and timelines clearly.
• Build strong customer relationships through trust and communication.
• Coordinate with technicians to ensure high-quality, timely work.
• Handle inquiries and follow-ups to ensure customer satisfaction.

Skills

Customer service

Communication

Multitasking

CRM software

Tools

CRM software

Dealership management systems

Job description

About the Role

Our client is looking for a polished and experienced Senior Automotive Service Advisor to enhance their customer service team in Benoni . This key role involves acting as the primary point of contact for customers, expertly guiding them through their vehicle service needs, and ensuring a seamless, positive experience. You will be responsible for accurately diagnosing customer concerns, recommending appropriate services, and communicating service details effectively to both customers and the workshop team. This position offers an excellent opportunity for a seasoned advisor to contribute their expertise, mentor newer staff, and play a vital role in customer retention and satisfaction, with potential for remote administrative tasks.

Key Responsibilities

• Greet customers, actively listen to their concerns, and accurately document vehicle service needs.
• Translate customer needs into detailed repair orders for the technical team.
• Provide clear explanations of recommended services, costs, and timelines to customers.
• Build strong customer relationships through excellent communication and trust-building.
• Coordinate with technicians to ensure services are completed efficiently and to a high standard.
• Handle customer inquiries, complaints, and follow-ups to ensure satisfaction.

Requirements

• Proven experience as an Automotive Service Advisor, with a strong track record.
• In-depth understanding of automotive repairs and maintenance.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with dealership management systems and CRM software.
• Experience mentoring junior service advisors is a plus.

Benefits

• Competitive salary with attractive performance bonuses.
• Comprehensive medical and dental coverage.
• Employee discounts on vehicle services and parts.
• Opportunities for career advancement and professional development.