Automotive Service Advisor Trainee

Placements24; Soweto; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Structured training program

Mentorship from experienced advisors

Competitive starting salary

Job summary

Placements24 is seeking an Automotive Service Advisor Trainee in Soweto to kick-start a career in the automotive service industry. You will learn to interact with customers, understand service needs, and assist in managing the service reception under guidance from experienced professionals.

You will develop customer communication skills, learn to coordinate service schedules, and gain exposure to all facets of service operations in a busy dealership environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal communication and interpersonal skills.
• Strong customer service orientation and friendly demeanor.
• Eagerness to learn about automotive service industry.
• Basic computer literacy and ability to learn new software.
• Willingness to work flexible hours in a busy Soweto workshop.

Responsibilities

• Greet customers upon arrival and assist with vehicle check-in.
• Listen to customer concerns about vehicle performance and maintenance needs.
• Record customer information and service requests in the management system.
• Shadow experienced Service Advisors to learn best practices.
• Coordinate service schedules and communicate estimated completion times.
• Explain basic maintenance requirements and services to customers.

Skills

Verbal communication

Interpersonal skills

Customer service

Willingness to learn

Education

High school diploma

Job description

About the Role

Our client is looking for an enthusiastic and customer-oriented individual to join their team as an Automotive Service Advisor Trainee in Soweto . This entry-level position offers a fantastic opportunity to kick-start a career in the automotive service industry under the guidance of experienced professionals. You will learn to effectively interact with customers, understand their vehicle service needs, and assist in managing the service reception process. This role requires a strong desire to learn, excellent interpersonal skills, and a commitment to providing outstanding customer service in a busy dealership environment.

Key Responsibilities

• Greet customers warmly upon arrival and assist with initial vehicle check-in procedures.
• Listen attentively to customer concerns regarding their vehicle's performance and maintenance needs.
• Accurately record customer information and service requests into the dealership's management system.
• Shadow experienced Service Advisors to learn best practices in customer communication and service consultation.
• Assist in coordinating vehicle service schedules and communicating estimated completion times.
• Learn to explain basic vehicle maintenance requirements and services to customers.

Requirements

• High school diploma or equivalent qualification required.
• Excellent verbal communication and interpersonal skills.
• A strong customer service orientation and a friendly, approachable demeanor.
• Eagerness to learn about the automotive industry and vehicle servicing.
• Basic computer literacy and ability to learn new software systems.
• Willingness to work flexible hours and adapt to the demands of a busy workshop in Soweto.

Benefits

• Structured training program with mentorship from experienced Service Advisors.
• Competitive starting salary with opportunities for rapid advancement based on performance.
• Exposure to all aspects of automotive service operations.
• Employee discounts on vehicle servicing and parts.
• A supportive and collaborative team environment focused on professional growth.