Senior Automotive Service Advisor

Placements24; Polokwane; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Health and medical benefits

Commissions and bonuses

Career advancement

Employee discounts on vehicles, parts,

Job summary

Placements24 is seeking a Senior Automotive Service Advisor in Polokwane to act as the bridge between customers and the technical team. You will ensure clear communication, prepare detailed repair estimates, and oversee the service flow to deliver exceptional customer satisfaction.

The role requires senior-level experience, strong automotive knowledge, and proficiency with dealership management systems and scheduling software. A fast-paced, customer-centric environment awaits.

Qualifications

• Proven experience as an Automotive Service Advisor with senior responsibilities.
• Strong knowledge of automotive repair processes, parts, and terminology.
• Excellent communication, interpersonal and customer service skills.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Familiarity with dealership management systems (DMS) and service scheduling software.

Responsibilities

• Greet customers promptly and professionally, actively listening to their vehicle concerns.
• Accurately translate customer needs into repair orders and consult with technicians to diagnose issues.
• Provide clear and concise explanations of needed repairs and services, including estimated costs and timelines.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Maintain open communication with customers regarding the status of their vehicle repairs.
• Ensure high levels of customer satisfaction by delivering exceptional service and resolving any issues promptly.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Time management

Tools

DMS (Dealership Management System)

Service scheduling software

Job description

About the Role

Our client is seeking an experienced and customer-focused Senior Automotive Service Advisor to join their busy dealership service center in Polokwane . This role is pivotal in liaising between customers and the technical team, ensuring clear communication, accurate service recommendations, and exceptional customer satisfaction. You will be responsible for greeting customers, understanding their vehicle concerns, accurately diagnosing issues with technicians, and providing detailed estimates for repairs and maintenance. The ideal candidate possesses excellent communication skills, a strong understanding of automotive services, and a proven ability to build rapport and trust with clients, ensuring a seamless service experience.

Key Responsibilities

• Greet customers promptly and professionally, actively listening to their vehicle concerns.
• Accurately translate customer needs into repair orders and consult with technicians to diagnose issues.
• Provide clear and concise explanations of needed repairs and services, including estimated costs and timelines.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Maintain open communication with customers regarding the status of their vehicle repairs.
• Ensure high levels of customer satisfaction by delivering exceptional service and resolving any issues promptly.

Requirements

• Proven experience as an Automotive Service Advisor, with senior-level responsibilities.
• Strong knowledge of automotive repair processes, parts, and terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Proficiency with dealership management systems (DMS) and service scheduling software.
• A dedication to providing outstanding customer experiences in Polokwane.

Benefits

• Competitive salary with performance-based commissions and bonuses.
• Full-time employment with a reputable automotive group.
• Comprehensive health and medical benefits.
• Opportunities for career advancement within the service department.
• A dynamic and team-oriented work environment.
• Employee discounts on vehicles, parts, and service.