Automotive Service Advisor

Placements24; Kempton Park; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Career advancement

Training & development

Team environment

Job summary

Placements24 is seeking a customer-focused Automotive Service Advisor to join a thriving dealership in Tembisa. You will be the primary point of contact for customers from check-in to vehicle pick-up, translating needs into clear service plans and maintaining transparent communication.

The role requires strong communication, organization, and knowledge of automotive repair processes. You will coordinate with technicians, generate quotes, maintain customer records, and contribute to workshop

Qualifications

• Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational abilities and attention to detail.
• Familiarity with automotive repair processes and terminology.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency with dealership management software is an advantage.

Responsibilities

• Greet customers warmly and professionally, actively listen to their vehicle concerns, and accurately document service requests.
• Inspect vehicles with customers, explaining recommended maintenance and repairs in clear, understandable terms.
• Generate accurate service quotes and manage customer expectations regarding timelines and costs.
• Schedule service appointments and coordinate with the workshop technicians to ensure efficient workflow.
• Follow up with customers post-service to ensure satisfaction and address any outstanding issues.
• Maintain detailed customer records and service history in the dealership's management system.

Skills

Service advisory

Customer service

Communication

Organization

Automotive terminology

Workshop coordination

Fast-paced environment

Dealership software

Tools

Dealership management software

Job description

About the Role

Our client is seeking a customer-focused and organized Automotive Service Advisor to join their thriving dealership in Tembisa . In this pivotal role, you will be the primary point of contact for customers, ensuring a seamless and positive service experience from check-in to vehicle pick-up. Your excellent communication skills and in-depth understanding of automotive services will be key to building strong customer relationships and driving workshop efficiency. This position offers the opportunity to be part of a reputable automotive group, contributing to customer loyalty and the overall success of the service department. You will play a vital role in translating customer needs into actionable service plans, ensuring transparency and satisfaction throughout the process.

Key Responsibilities

• Greet customers warmly and professionally, actively listen to their vehicle concerns, and accurately document service requests.
• Inspect vehicles with customers, explaining recommended maintenance and repairs in clear, understandable terms.
• Generate accurate service quotes and manage customer expectations regarding timelines and costs.
• Schedule service appointments and coordinate with the workshop technicians to ensure efficient workflow.
• Follow up with customers post-service to ensure satisfaction and address any outstanding issues.
• Maintain detailed customer records and service history in the dealership's management system.

Requirements

• Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational abilities and attention to detail.
• Familiarity with automotive repair processes and terminology.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency with dealership management software is an advantage.

Benefits

• Competitive annual salary and performance incentives.
• Comprehensive benefits package including medical aid and retirement fund.
• Opportunities for career advancement within a leading automotive group in Tembisa .
• Ongoing training and development in customer service and automotive knowledge.
• A positive and collaborative work environment with a focus on teamwork.